Account manager - digital marketing (night shift)

About Jivox

Jivox is the pioneer of generative commerce marketing where generative AI meets granular shopper audience and contextual data to bring bespoke brand messaging and offers to individual consumers at the most relevant moments in their buying journeys. The flagship Jivox IQ Da Vinci Commerce Media Campaign Management Platform TM unites creative, audience and media in a single workflow,enabling advertisers, retailers and agencies to launch self-service commerce media campaigns in under five minutes. Jivox delivers speed, scale and precision using pre-approved, reusable templates, AI-driven automation, and first-party data. IQ Da Vinci increases sales by easily activating data across multiple commerce media networks and channels (display, social, video/CTV). Jivox is trusted by retailers and brand leaders that include Giant Eagle, Stop-n-Shop, Simpli Safe, Nestle, Procter & Gamble and Unilever

.
JOB SUMMARY – Account Manager – Client Servi

ces
As an integral member of the Jivox Client Services team, the selected candidate will assume responsibility for the comprehensive management of campaigns, encompassing day-to-day operations, client deliverables, relationship management, and issue resolution. Operating within the Night Shift/US working hours, the role is based in Bangal

ore.
Shift – Night Shift/US working

hours Job Location - Bang

alore
Roles and Responsibi

lities: Manage all aspects of tier 2 and tier 3 client business, including both Brand direct and agencies, focusing on production and relationship man agement. Oversee day-to-day campaign deliverables and client commun ication. Train clients on new Jivox platform ad types, features, and functionality to foster revenue growth through client satisfaction and re tention. Collaborate cross-functionally with various teams, such as Client Services, Creative Services, Quality Assurance, Technical/Adops Support, and Engineering, to initiate campaigns and address challenges for the delivery of high-quality services/p roducts. Maintain exceptional client relationships with existing agencies and clients. Develop end-to-end campaign timelines, communicate expectations, and manage changes effe ctively. Prepare and submit creative builds, organize/submit tasks through internal tools, and ensure compliance with publisher specifi cations. Review media plans, 3rd party tracking, distribute ad tags, and coordinate with clients to successfully launch ca mpaigns. Respond to live campaign issues and conduct post-launch reporting a nalysis. Understand operational processes and manage client expectations appropriately regarding various turn-aroun d times. Work with Sales to provide relevant insights for pre/mid/post-campaign a nalysis. Conduct business reviews and feedback meetings with client contacts perio

dically.
Job Req

uirement: Jivox is seeking an experienced, enthusiastic, strategic, self-motivated Account Manager to join

our team.

Must Have Passion for online business, e-commerce, and sales. Experience in managing global clients with a commitment to achieving individual performa nce goals. Advanced computer literacy, especially in Microsoft Office applications (Excel, Access, Word, and Po wer Point). Understanding of Programmatic, interactive media, the advertising industry, and knowledge of emerging tec hnologies. Knowledge of display, mobile, and video technologies, along with social media

expertise.
G

ood to Have Hands-on campaign management experience, preferably in an agency e nvironment. Passion for online advertising with a track record of delivering outstandi ng results. High attention to detail and the ability to manage multiple, competing priorities sim

ultaneously
Soft Skills

requirement Excellent and effective communica tion skills. Strong interpers onal skills. Flexibility and approachability a

t all times.
Education: Bachelor's or Post graduate Degree (MBA) in a busin

ess discipline
Experience Requ

ired: 1–4 years
Candidate's Path in the First 3,

6, and 9

Months: 3 Months: Acquire a comprehensive understanding of Jivox platform ad types, features, and functionality. Establish strong working relationships with tier 2 a nd tier 3 clients. Successfully manage day-to-day campaign deliverables and communication. Demonstrate proficiency in campaign launch procedures and

issue re

solution.6 Months: Contribute insights to Sales for pre/mid/post- campaign analysis. Assume a leadership role in client relationship management and issue resolution. Enhance expertise in emerging technologies an d industry trends. Demonstrate hands-on experience in ca

mpaign ma

nagement.9 Months: Lead business reviews and feedback meetings wit h client contacts. Showcase a track record of delivering outstanding results in client satisfaction a nd revenue growth. Actively contribute to the development of campaign strateg ies and timelines. Provide mentorship and support to newer team members, showcasing leade rship capabilities