Senior manager crm
PRANAV INFRA & TRADE VENTURES PRIVATE LIMITED · Agpo, India
Job Description
WE ARE HIRING | SENIOR MANAGER – CRM & POST-SALES
Taradevi's Group is a premium real estate and vacation home development group focused on building high-quality residential and hospitality projects across India.
Our flagship project, Taradevi's Enclave, New Shimla, caters to premium local and second-home buyers, including HNIs, NRIs and out-of-state investors.
Position: Senior Manager – CRM & Post-Sales
Location: New Shimla, Himachal Pradesh
Experience: 7+ Years
Industry: Real Estate
Employment: Full-time | On-site
About the Role
We are looking for a senior CRM / post-sales professional to take complete ownership of the customer journey from booking to possession and beyond.
The role requires strong experience in customer servicing, collections, documentation, coordination and grievance management, with the maturity to manage high-value HNI and NRI clients.
Key Responsibilities
Own the complete post-sales customer lifecycle from booking to possession Manage customer documentation, payment milestones and handover processes Drive collections against construction-linked payment plans and monitor outstanding dues Act as the primary point of contact for customers and resolve queries efficiently Coordinate with Sales, Legal, Accounts and Project/Site teams Manage allotment letters, agreements, sale deeds, registration and applicable statutory formalities Maintain CRM data as the single source of truth for customer status and collections Handle HNI/NRI customer escalations and grievances professionally Drive customer satisfaction, referrals and long-term customer relationships Support customer enrolment into rental-management / post-possession programs Prepare regular reports on collections, ageing, customer status and escalations for leadershipWhat We're Looking For
7+ years of experience in Real Estate CRM, Post-Sales or Customer Relationship Management At least 2–3 years in a senior/managerial role Strong hands-on experience in real estate collections and payment-plan management Working knowledge of real estate documentation and RERA compliance Knowledge of Himachal Pradesh land regulations, including Section 118, will be a strong advantage Strong CRM and data-management skills Excellent communication skills in English and Hindi Mature, service-oriented approach with the ability to handle demanding customers calmly Comfortable working on-site in ShimlaPreferred
Experience with luxury / premium / second-home residential projects
Experience handling NRI customers
Exposure to rental, leaseback or property-management programs
What We Offer
Senior, high-ownership role on a flagship premium real estate project
Direct access to senior leadership
Opportunity to manage high-value customer relationships
Competitive compensation based on experience and profile
How to Apply
Send your updated CV along with a short note highlighting your post-sales and collections experience.
Email: hr@
Contact:
Please mention "Senior Manager CRM – Taradevi's Enclave" in the subject line.
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Details
| Company | PRANAV INFRA & TRADE VENTURES PRIVATE LIMITED |
| Location | Agpo, India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |