After-sales Service Engineer

Solis · India

• Onsite support for pre-installation, or commissioning survey whenever is necessary.
• Inverter Troubleshooting at customer site with detail project understanding and analysis.
• Provide telephonic technical support over service line.
• Keeping a proper record of customer project information and keep updating as an when it’s needed.
• Person should be able to deliver presentation at public conferences on explaining product technical.
• Person should able to do competitor analysis and should highlight the key point to sales team.
• Person will be responsible for product technical qualification.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment, inverter performance and collect the inverter generation data on regular basis for post project commissioning analysis.
• Close communication with customer, to understand customer needs and feedback, for any product improvement.
• The ability to remain professional under pressure.
• Person should be able to deliver product training as an when it needed by customer On-site or remotely.
• Person should be comfortable to travel with in the region as an when its needed.

Qualifications :

• Person should have good knowledge of power electronics, solar inverter, PV module fundamentals, solar power plant.
• Person should have qualification of BE/B-Tech/ Diploma in electrical, electronics-telecommunication.
• Good communication skill in speaking and writing ( English).
• More preference to candidate already working or having good experience on handling solar string-inverters.
• More preference to candidate who is willing to join on immediate basis or within 15 days.