Call center executive

Zeeva Fertility · Noida, India

Job Title: Call Centre Executive

Department: Call Centre / Patient Relations

Location: Noida Sec-63

Employment Type: Full-Time

Experience: 1–3 Years (Healthcare/IVF experience preferred)

Job Summary

We are looking for enthusiastic and customer-focused Call Centre Executives to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, scheduling patient appointments, addressing patient queries, and ensuring a seamless communication experience. Candidates with prior experience in an IVF/Fertility Centre , hospital, or healthcare industry will be preferred.

Key Responsibilities Handle inbound and outbound calls professionally and courteously. Respond to patient inquiries regarding consultations, treatments, appointments, and services. Schedule, reschedule, and confirm appointments with doctors and consultants. Follow up with prospective and existing patients through calls, Whats App, SMS, and emails. Generate and maintain accurate patient records in the Hospital Information System (HIS)/CRM. Coordinate with Front Office, Doctors, Counsellors, and other departments to ensure timely patient support. Handle patient complaints or concerns professionally and escalate complex issues to the appropriate department. Achieve daily call, follow-up, and appointment booking targets. Maintain complete confidentiality of patient information. Prepare daily call reports and update lead status in the CRM. Ensure high standards of patient satisfaction through excellent communication and timely follow-ups. Support marketing campaigns by contacting prospective patients and promoting clinic services as required.

Required Qualifications Graduate in any discipline. Minimum 1–3 years of experience in a Call Centre, Customer Service, or Healthcare environment. Experience in an IVF/Fertility Centre or Hospital will be preferred. Freshers with excellent communication skills may also apply.

Required Skills Excellent verbal communication skills in English and Hindi . Pleasant telephone etiquette and active listening skills. Strong customer service and patient-handling abilities. Good interpersonal and relationship management skills. Basic knowledge of MS Office and CRM/HIS software. Ability to multitask and work in a target-driven environment. Strong problem-solving and conflict-resolution skills. Attention to detail and accurate data entry skills. Positive attitude, patience, and empathy while interacting with patients.

Preferred Candidate Profile Male or Female candidates. Experience in healthcare, IVF, hospitals, diagnostics, or wellness centres. Knowledge of CRM, appointment scheduling, and patient coordination. Comfortable working in rotational shifts and weekends, if required. Ability to handle high call volumes while maintaining service quality.

What We Offer Competitive salary and performance-based incentives. Professional and supportive work environment. Learning and career growth opportunities in the healthcare industry. Opportunity to work with a leading fertility care team. Employee benefits as per company policy.

Apply Now

Send your updated resume to: hr@ Join Zeeva Fertility and become a part of a compassionate team dedicated to helping individuals and couples achieve their dream of parenthood. Build a rewarding career while delivering exceptional patient support and service excellence.