Help Desk Technician

Help Desk Technician opening with our client. CONTRACT ROLE. ONSITE.Great entry level opportunity to work in the help desk field within a primary/secondary educational environment assisting students, teachers and administrative staff with technical and computer issues.

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Overview of DutiesProvide hardware and software support for all technologiesAddress help desk tickets efficiently and in a timely mannerPerform remote troubleshooting through diagnostic techniques and pertinent questionsRecord events and problems and their resolution in logsInstall updates and configuration modifications to both PC’s and Mac’sProvide support for Android and iOS mobile devices
QualificationsAssociate or Bachelor's Degree in Information Technology OR 5 years of experience in IT support, customer service and personal management and OR any equivalent combination of education and experience.Knowledge of computer systems (PCs, laptops, Chromebooks), networks, printers and peripheralsActive directory experienceMobile xzbcwsv device experienceGood troubleshooting skillsAbility to respond service issues after hours as neededExcellent communication skillsCustomer-oriented and cool-temperedValid Driver's license; Must have or be able to obtain child abuse and federal and state criminal record clearances
Help Desk Technician - 26-00821