Information Technology Help Desk Technician

About LeytonLeyton is a global innovation funding consultancy, founded in 1997, with over 3,000 employees and 25+ offices across 15 countries including offices in Boston, San Francisco , Houston, New York, Phoenix , Montreal, Toronto, Alberta, and Vancouver. Our mission is to enhance the financial performance of businesses without disrupting their core operations. In Canada, Leyton specializes in Innovation Incentives (SR&ED), Sales Tax Recovery, Property Tax Consultancy, Real Estate Appraisal & Valuation, and recruitment solutions through Leyton Match. In the U.S., our expertise spans seven tax products, including R&D Tax Credit, Employee Retention Credit, Energy Efficiency Incentives, Grants, and more.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
We are a team of financial strategists, consultants, and industry experts committed to helping clients maximize available incentives while driving sustainable growth.
Role OverviewWe are seeking a proactive and service-oriented IT Help Desk & Office Operations Technician to join our team. In this hybrid role, you will provide local IT support in close collaboration with our IT team based in Paris while also ensuring smooth day-to-day office operations.
You will be responsible for delivering high-quality technical support (Level 1 & Level 2), improving end-user experience, and ensuring compliance with IT group policies. In addition, you will oversee office operations activities such as workplace coordination, office upkeep, vendor management, and employee experience initiatives.
This role is ideal for someone who enjoys solving technical issues, working with people, and taking ownership of office operations in a dynamic and fast-paced environment.
Key ResponsibilitiesIT Support & InfrastructureAct as the first point of contact for IT support requests via phone, email, or ticketing systemProvide Level 1 and Level 2 technical support for hardware, software, and network issuesTroubleshoot LAN, WAN, VPN, WiFi, and workstation connectivity issuesInstall, configure, and maintain laptops, desktops, and IT equipmentManage Active Directory (users, groups, permissions)Administer IT assets including hardware, software, and service contractsEscalate unresolved issues to higher-level support when requiredMonitor helpdesk performance and SLA complianceSupport IT deployments, updates, and system releasesIdentify recurring issues and recommend process improvementsCollaborate with external vendors and outsourced IT providers
Office Operations ResponsibilitiesOversee daily office operations, upkeep, and functionalityAct as the main point of contact for office-related questions and needsSupport and contribute to local office culture and employee engagement initiativesOrganize internal office events and activitiesManage office supplies, procurement, and budgetingLiaise with landlords and building management for facilities and maintenanceCoordinate office administrative needs and vendor relationshipsSupport travel request coordination when requiredEnsure a productive, well-maintained, and positive workplace environment
Required Skills & Qualifications2+ years of experience in IT support (multi-site environment preferred)Strong knowledge of Windows environments and Microsoft technologies (AD, DNS, DHCP, GPO, RDP)Experience with endpoint management and IT asset administrationUnderstanding of networking (LAN, WiFi, VPN)Strong troubleshooting, analytical, and problem-solving skillsExcellent communication and stakeholder management abilitiesAbility to manage multiple priorities under pressureVOIP support experience is an assetIT project coordination experience is a plusEducationBachelor’s degree in IT, Computer Science, or related field (or equivalent experience)(Advanced degrees or certifications are a plus but not mandatory.)
Why Join Leyton?Growth & DevelopmentLaunch your career in a global consultancy with clear growth pathways into senior business development and consulting roles.Access to international training programs through Leyton Academy.Mentorship and guidance from experienced consulting professionals.Exposure to executive leadership and subject matter expertsCompensation & BenefitsCompetitive base salary plus performance-based bonus structure.Career growth opportunities within a rapidly expanding global consultancy18 days (144 hours) of accrued PTO per year5 days (40 hours) of accrued sick leave401(k) with employer matching.Medical, dental, vision, prescription, and paramedical coverage.Healthcare HSA and HRAPaid holidays, vacation, and sick leave (compliant with state and local law)
Flexibility & CultureFun quarterly team events and a supportive, inclusive workplace environmentVolunteer and community engagement opportunitiesWork From Anywhere (WFA): up to one month per year, subject to approvalWork From Any Leyton Office: up to two weeks per year, subject to approval
Equal Opportunity EmployerLeyton is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and equitable workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. xzbcwsv We are committed to building a workplace that values skills, potential, and merit, because we believe talent has no boundaries.