Assistant Vice President

<p><strong>About the Company </strong> </p><p><br /></p><p><br /></p><p>We are building a next-generation global Business Process Outsourcing (BPO) and Recruitment Process Outsourcing (RPO) organisation that delivers high-quality outsourced services to businesses across the United Kingdom, Ireland, United States and Australia. </p><p><br /></p><p><br /></p><p>Operating from strategically located delivery centres in India and South Africa, we provide scalable offshore and nearshore teams across multiple business functions including: </p><p><br /></p><p><br /></p><ul><li>Recruitment &amp; Talent Acquisition </li><li>Finance &amp; Accounting </li><li>Payroll </li><li>Human Resources </li><li>Customer Service </li><li>Sales Support </li><li>Marketing </li><li>IT &amp; Software Development </li><li>Administration &amp; Back Office </li><li>Compliance &amp; Quality Assurance </li><li>Data Processing </li><li>Executive Support </li> </ul><p><br /></p> <p>Our ambition is to become one of the leading outsourcing partners for SMEs, mid-market businesses and enterprise clients by combining exceptional people, technology and operational excellence. </p><p><br /></p><p><br /></p><p><strong>About the Role </strong> </p><p><br /></p><p><br /></p><p>This is a rare opportunity to build and lead a global outsourcing business from the ground up. As Managing Director, you will have full responsibility for the commercial growth, operational delivery, profitability and long-term strategy of the business. Working closely with the Group CEO, you will develop a world-class outsourcing platform capable of supporting hundreds—and ultimately thousands—of offshore professionals serving international clients. You will lead every aspect of the business including sales, operations, service delivery, recruitment, technology, finance, client success and people development. This is a hands-on executive leadership role suited to someone who has successfully scaled a BPO, RPO or Global Capability Centre (GCC) and understands both operational excellence and commercial growth. </p><p><br /></p><p><br /></p><p><strong>Responsibilities </strong> </p><p><br /></p><p><br /></p><ul><li><strong>Strategic Leadership </strong> </li><li>Develop and execute the long-term growth strategy. </li><li>Build the business into a market-leading international outsourcing provider. </li><li>Identify new service offerings and revenue opportunities. </li><li>Develop market entry strategies for the UK, Ireland, USA and Australia. </li><li>Drive innovation, automation and AI adoption across service delivery. </li><li>Build strategic partnerships with technology providers and enterprise clients. </li> <li><strong>Commercial Growth </strong> </li><li>Own revenue, profitability and EBITDA performance. </li><li>Build and lead a high-performing sales and business development function. </li><li>Develop pricing models and commercial propositions. </li><li>Lead contract negotiations with key clients. </li><li>Grow recurring revenue through long-term outsourcing partnerships. </li><li>Identify acquisition and expansion opportunities. </li> <li><strong>Operations &amp; Delivery </strong> </li><li>Lead multiple delivery centres across India and South Africa. </li><li>Ensure operational excellence across all service lines. </li><li>Develop scalable operating procedures and governance frameworks. </li><li>Establish KPIs, SLAs and performance dashboards. </li><li>Drive continuous improvement initiatives. </li><li>Ensure exceptional client satisfaction and retention. </li> <li><strong>Recruitment &amp; Workforce Management </strong> </li><li>Build high-performing recruitment teams capable of hiring at scale. </li><li>Develop workforce planning strategies. </li><li>Create leadership succession plans. </li><li>Drive employee engagement and retention. </li><li>Build learning and development programmes. </li><li>Foster a high-performance culture focused on accountability and excellence. </li> <li><strong>Client Success </strong> </li><li>Build trusted relationships with key clients. </li><li>Act as executive sponsor for strategic accounts. </li><li>Ensure outstanding service delivery. </li><li>Drive Net Promoter Score (NPS) improvements. </li><li>Resolve major client issues proactively. </li><li>Increase customer retention and account growth. </li> <li><strong>Financial Leadership </strong> </li><li>Own budgeting, forecasting and P&amp;L management. </li><li>Monitor financial performance across all business units. </li><li>Improve operational efficiencies and margins. </li><li>Drive utilisation and productivity. </li><li>Manage investment decisions and capital allocation. </li><li>Report regularly to the Board on business performance. </li> <li><strong>Technology &amp; Innovation </strong> </li><li>Champion AI-driven outsourcing solutions. </li><li>Improve automation across recruitment, finance and support functions. </li><li>Support implementation of CRM, ATS, ERP and workforce management platforms. </li><li>Ensure cybersecurity, data governance and compliance. </li><li>Encourage innovation throughout the organisation. </li> <li><strong>Governance &amp; Compliance </strong> </li><li>Ensure compliance with international employment legislation. </li><li>Maintain GDPR and data security standards. </li><li>Ensure contractual and regulatory compliance. </li><li>Develop strong risk management processes. </li><li>Promote ethical business practices. </li> </ul> <p><br /></p> <p><strong>Qualifications </strong> </p><p><br /></p><p><br /></p><p>The successful candidate will have: </p><p><br /></p><p><br /></p><ul><li>Significant senior leadership experience within a BPO, RPO, Shared Services or Global Capability Centre. </li><li>Demonstrable success scaling international outsourcing operations. </li><li>Experience managing multi-country delivery centres. </li><li>Strong commercial background with ownership of P&amp;L. </li><li>Proven ability to win and retain enterprise clients. </li><li>Experience leading large operational teams. </li><li>Strong understanding of offshore delivery models. </li><li>Experience serving UK, Ireland, US or Australian clients. </li><li>Excellent financial and commercial acumen. </li><li>Experience implementing operational KPIs and service governance. </li><li>Exceptional stakeholder management skills. </li><li>Strong leadership, coaching and people development capability. </li> </ul><p><br /></p> <p><strong>Required Skills </strong> </p><p><br /></p><p><br /></p><ul><li>Recruitment Process </li> </ul>