Customer support executive

Location : Bangalore (Bellandur)
Job Type : Full-time
Experience : 1 - 2.5 yrs in inbound & outbound
Responsibilities
● Answering calls and mails to guide customers about Livspace design services and
products for end-to-end home design projects as per the SLA and TAT. ● Assisting
customers while they shop online; guiding them on the best design products for their
homes.
● Keeping records of customer interactions and different transactions, recording
details of complaints, comments, and inquiries.
● Follow up with stakeholders to ensure that appropriate action has been taken on
customer requests and complaints
● Escalate unresolved customer requests, pass on grievances to higher departments
for further investigation and clarification
● Make reminder calls to clients, send follow-up emails, and schedule appointments
● Feedback calls to customers
● Perform other duties as assigned
Key Requirements
● Great written and verbal communication skills
● Good listener with active problem solving skills
● Good interpersonal and analytical skills
● Quick learner and open to learning new channels or processes
● Flexible with work timings/ schedule and availability.
● Knowledge of social media platforms
● E-commerce experience is a bonus
● Multitasker with flexibility to work in different work roles.
● Basic knowledge about home interior design and products would be an added
advantage.
● Prior experience of working with CRM tools such as Freshdesk would be an added
advantage.