Customer success executive

We are looking for a Customer Success Executive to support customers throughout their journey with our platform. The ideal candidate should have good communication skills, a customer-focused attitude, and an interest in technology and software platforms.

Key Responsibilities

Conduct platform demos for prospective and existing customers, explaining relevant features and use cases. Manage customer onboarding and conduct training sessions to help customers effectively use the platform. Prepare training materials such as user guides, videos, FAQs, and other documentation. Conduct User Acceptance Testing (UAT) to identify issues, validate new features, and ensure the platform meets customer requirements. Provide customer support through calls, messages, email, and other communication channels. Build strong customer relationships through regular follow-ups, check-ins, and proactive engagement. Collect customer feedback, requirements, and suggestions and communicate them to the relevant internal teams. Handle customer complaints and coordinate with internal teams to ensure timely resolution. Follow up on reported issues until they are successfully resolved and communicate updates to customers. Monitor customer adoption and engagement and proactively assist customers in getting maximum value from the platform. Maintain proper records of customer interactions, issues, feedback, and follow-ups.

Requirements

Any Bachelor's Degree or equivalent qualification. 0–3 years of experience in Customer Success, Customer Support, Business Development, Software Implementation, QA, or a related role. Excellent verbal and written communication skills. Good interpersonal and customer-handling skills. Good understanding of software applications and technology is mandatory, along with the ability to quickly learn and adapt to new software platforms. Ability to conduct product demonstrations and training sessions. Good problem-solving and coordination skills. Willingness to travel to client locations for demos, onboarding, training, UAT, support, and other customer-related activities. Willingness to learn new technologies and understand software products. Ability to work independently as well as collaborate with internal teams.

Preferred Skills

Experience with Saa S/healthcare software platforms will be an advantage. Basic knowledge of software testing/UAT is an added advantage. Comfortable communicating with customers through calls, Whats App, email, and online meetings. Strong follow-up and organizational skills.

What We're Looking For

A proactive and customer-oriented professional who can understand customer needs, explain the platform clearly, coordinate internally, and ensure customers successfully adopt and use the product.