Seasonal Ticket Specialist, Garden Lights

Ticket SpecialistThe Ticket Specialist is a key point of contact for guests and plays an important role in creating a positive and welcoming experience. This role is primarily based in the ticket office call center, where responsibilities include assisting guests by phone and email. Ticket Specialists may also be scheduled for in-person shifts at ticketing and admissions locations during high-volume times.Ideal candidates are friendly, enthusiastic, detail-oriented, and comfortable navigating a fast-paced guest services environment. A strong knowledge of Garden programs, ticketing systems, and guest communication is essential.This a temporary position, the season will begin as soon as possible for training and continue through January 10th.Key ResponsibilitiesGuest Communication (Phone, Email, and In-Person):Answer and direct incoming calls; respond to guest inquiries by phone and email in a timely and courteous mannerProvide accurate and helpful information about Garden events, programs, hours, policies, and ticketing proceduresMaintain a positive and professional tone while handling guest questions, concerns, or issuesReschedule tickets as requested and communicate any policy limitations clearly and respectfullyTicketing and Admissions:Process ticket and membership sales for both Atlanta and Gainesville locations, including major events like Garden Lights, Holiday Nights and Gainesville Glows: Lanterns & LightsScan tickets and membership cards at admissions checkpoints to verify daily attendanceEnforce Garden policies and guest etiquette consistently and tactfullyCollaboration and Operations:Work closely with departments such as Security, Guest Experience, Membership, and Horticulture to ensure a smooth guest experienceEscalate complex issues to a supervisor when necessary, providing clear documentationMaintain a clean, organized, and safe work areaFollow all safety procedures and immediately report any violations or concernsRequirementsStrong phone etiquette and verbal communication skillsProfessional, courteous, and guest-focused approachProficient in Microsoft Office and comfortable learning internal systems (e.g., ACME Ticketing System)Ability to multitask, stay organized, and manage time efficientlyComfortable working independently or as part of a teamAdaptable to change and able to maintain a calm demeanor under pressureDependable and flexible with work schedules, including evenings, weekends, and holidays as neededA cheerful, enthusiastic personality and a commitment to exceeding guest expectationsAdditional InformationMust be able to sit, stand, and use a telephone or computer for extended periodsOccasional lifting of up to 15 lbs may be requiredManagement reserves the right to change or add responsibilities as neededThe above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.Atlanta Botanical Garden Core Values:Conservation: We value natural resources and ecosystems, making choices with the long-term sustainability of our planet in mindExcellence: We hold ourselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the GardenInspiration: We inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyoneIntegrity: We demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communicationRespect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard