Service Coordinator

Bitbase Technologies Private Limited Kollam, Kerala, India (On-site) Employment Type: Full-time About the Role Bitbase Technologies is looking for a highly organized and customer-focused Service Coordinator to manage service requests, coordinate warranty/RMA processes, and ensure smooth communication between customers and our technical team. This role also serves as the first point of contact for visitors and customers at our office. If you have good communication skills, enjoy coordinating tasks, and can manage multiple responsibilities efficiently, we'd love to hear from you. Key Responsibilities Coordinate customer service requests and assign them to the technical team. Handle warranty and RMA processes with vendors and customers. Track service tickets and provide regular status updates