Service Center Manager

A well established glazing contractor who has placed serious investment into growing operations.

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What you need to do:Drive Sales & Customer Relationships: Manage key branch accounts, ensure accurate invoicing, address customer concerns promptly, monitor incoming sales leads, retain existing customers, and pursue opportunities to regain lost contractor and commercial accounts.Lead Safety: Enforce the use of required safety equipment, conduct monthly safety meetings and branch safety audits, manage employee certifications, and maintain required safety documentation and equipment records.Manage Inventory & Supplies: Monitor inventory levels, purchase and maintain appropriate stock of glass, sealants, CRL supplies, and other materials, and identify and resolve inventory discrepancies.Oversee Daily Operations: Provide customer service, supervise the glazing department, manage purchasing, monitor and respond to emails, coordinate daily jobs and emergency work, and support the sales team with work orders.Manage Personnel & Administration: Maintain employee, vehicle, and workers' compensation files; review and approve payroll timecards; conduct performance reviews; and handle disciplinary matters as needed.Manage Financial & Project Performance: Understand P&L statements, purchasing, and profit management while ensuring accurate time tracking and invoicing for City Service work. xzbcwsv Estimate & Manage Projects: Prepare small- to medium-sized contract estimates and oversee project management activities from start to completion.
What you'll need:Leadership and personnel management experienceStrong customer service and relationship-building skillsSales and account management capabilitiesExperience managing branch or service center operationsStrong organizational and administrative skillsKnowledge of inventory management and purchasingAbility to enforce and manage workplace safety requirementsUnderstanding of P&L statements, purchasing, and profitabilityExperience with estimating and project managementAbility to manage multiple priorities and respond to urgent customer and operational needsStrong communication skills, both written and verbalProficiency with LX for quotes, work orders, and invoicingExperience with payroll/timecard systems such as PaycomAbility to coordinate effectively with sales, field, warehouse, and glazing teams