Mail Services Specialist I

Mailroom ClerkPrimary responsibilities will assist with the daily duties of the mailroom. This will include things such as, but not limited to; receiving and delivering the mail to and from the various sources, conduct the processing of opening, sorting, scanning and indexing of incoming correspondence, such as; insurance policies, applications, cancellations, reinstatements, endorsements, claims, payments and other daily company and/or insured correspondence; by creating new insurance files or matching of existing insurance files within J&J's imaging system with the intent of assisting getting the correspondence into the correct daily workflow to be handled by the responsible department personnel.Job Responsibilities:Pick up & deliver mail to and from Post officeReview, sort & distribute company mail within the office and/or prepare for delivery to any remote officesSort, clean & scan new mail correspondence into J&J's imaging systemData entry required during indexing of new mail correspondence into new and/or existing insurance filesPackage & apply required postage according USPS guidelines to outgoing mailMaintain and update agent, remote office and/or employee addresses for mail delivery or forwardingFill supply order requests for agentsMaintain and update postal rates when applicable and ensure DM1000 always has postage availableMaintain and keep mailroom equipment functioning properly, such as but not limited to; scanner maintenance, record scan batch information, release daily print queuesRun Daily/Monthly postage reports when requestedMaintain and oversee mailroom supplies and place orders when neededContributes to team effort and/or other by accomplishing various tasks as they are assignedEffective communication with owners, department managers, staff and teammatesEducation and Work Experience:High School Diploma or equivalentMinimum of six months to three years corporate mailroom operations, clerical and/or customer service experience preferred but not requiredKnowledge Skills & Abilities:Ability to type 30-50 WPMCustomer service skillsAbility to communicate with very clear verbal and/or written communication skillsAbility to type accurately, organize and present information in a neat and effective mannerAbility to manage multiple tasks, while keeping focused on the detailsKnowledge and experience with Microsoft Office Suite (word, excel, PowerPoint, outlook)Ability to grasp new tasks/software/equipment quickly, efficiently and accuratelyPositive and welcoming attitudeWillingness to learn and ability to take initiative by self-motivationTeam player with a proactive approach to problem solvingTypical Physical Demands:Requires the ability to sit, stand and/or reach over your head for long periods of timeMay require heavy lifting of up to 30 poundsRequires normal range of vision and hearing with or without accommodationsOperate passenger vehicle and have a valid driver's licenseCareer Path from Level I to III:Determined by; confidence level and comprehension within Knowledge Skills and Abilities and Job Responsibilities, self-motivation, completed education requirements, contributions to the team and/or tenure within the role.Level IV:Covers for department manager when on PTO or away from the office.Mentor to all new hires in the Mail Services department.Assigns work to others.Has authority to make decisions in department manager's absence.Troubleshoots problems in department, makes corrections or changes.