Luxury Stylist

The Stylist at Johnny Was is a luxury sales professional and brand ambassador responsible for delivering a highly personalized, elevated client experience while driving measurable business results. This role combines styling expertise, relationship-building, and performance excellence to achieve individual and store sales goals aligned with Johnny Was’ retail standards. The Stylist plays a critical role in supporting store leadership and ensuring the smooth day-to-day operation of the boutique. This role combines sales leadership, customer service excellence, and operational support. As a brand ambassador, the Stylist helps create an inspiring in-store experience that reflects the Johnny Was aesthetic and values.
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Key Responsibilities:Luxury Client ExperienceDeliver an elevated, personalized experience that reflects the Johnny Was aesthetic and lifestyleBuild authentic, long-term relationships through proactive clienteling and outreach, both during and after purchaseMaintain and grow an active client book with consistent follow-up and appointment sellingDemonstrate deep product knowledge including fabrication, fit, craftmanship, and seasonal storytellingAnticipate client needs and resolve concerns with professionalism and urgencySupport store events, trunk shows, and community activations to drive traffic and client engagementEnsure an elevated client experience through personalized engagement and continued communicationSales Performance & Metrics AccountabilityAchieve and exceed individual goals and KPI targets including:Sales VolumeTransactionUnits per Transaction (UPT)Average Unit Retail (AUR)Average Order Value (AOV)Client acquisition and retention metricsDrive omnichannel sales by leveraging in-store, online, and client outreach opportunitiesUtilize CRM and clienteling tools to track performance and maximize repeat businessBrand & Visual ExcellenceAct as a brand ambassador, embodying the Johnny Was lifestyle and valuesMaintain polished, luxury-appropriate personal presentationUphold company policies, operational procedures, and compliance standardsSupport visual merchandising execution and ensure the salesfloor reflects brand storytelling and seasonal directionOperational ExcellenceConfidently oversee boutique operations independently as neededBuild strong partnerships with clients, peers, and management through effective communicationAccurately xzbcwsv execute POS transactions, including cash handling, alarms, and security proceduresOpen and close the store, performing all tasks to company standard and complianceAssist with shipment processing, stock replenishment, and inventory managementMaintain a clean, organized, and visually compelling store environmentQualifications & Experience2-3+ years of luxury, contemporary, or premium retail sales experience preferredProven track record of achieving sales goals and performance metricsStrong interpersonal skills with a client-first mindsetPassion for fashion, craftmanship, and stylingAbility to work in a fast-paced, results-driven environmentFlexible availability including evenings, weekends, and holidaysAbility to stand for extended periods and lift up to 25 pounds