Senior Analyst - Service Support Management

Overview Gallagher Center of Excellence is seeking to hire a Service Support Manager for GGB US Mid-Market vertical. As the Service Support Manager for GGB US Mid-Market vertical, you will be responsible for Client Service. Service Support Manager plays a crucial role in: Managing customer support operations. Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present Onshore (branches). Exposure to Transition/onboarding of ser