Guest Relations Officer

HRALWAYS is a premium recruitment agency specializing in real estate, architecture firms, interior design firms, manufacturing companies, legal firms, and chartered accountant firms. We are currently hiring for a real estate firm that focuses on luxury high-rises catering to High Net-Worth Individuals (HNI) and Ultra High Net-Worth Individuals (UHNI). Candidates must have a background in real estate and be able to understand customer walk-ins, conversion ratios (CP ratio), and conflict resolution. The interview process consists of three rounds held on different days, but all will be in-person interviews. If you are not willing to attend a personal interview, we will not be able to proceed with your application for this role. JOB DESCRIPTION: Guest Relation Executive (GRE) Location: Project Site – Mumbai Function: Sales Office / Client Relations Salary: As per industry standards Scope & Accountabilities Act as the first point of contact for walk‑in clients and brokers. Assist with walk‑in forms and escort clients to waiting areas. Assign sales managers on a ROTA basis as approved by the site head. Handle pantry and stationery stock management. Ensure clients are attended promptly with accurate project details . Respond to client queries in person or in writing. Maintain customer enquiry updates, database, and MIS . Oversee basic housekeeping and guest arrangements (tea/coffee, lounge setup). Conduct after‑sales follow‑ups and handle grievances/complaints. Ensure proper sitting arrangements in meeting rooms and conference areas. Work closely with the sales team to provide support as required. Competencies / Key Attributes Proficiency in Excel & MS Office Strong communication skills Team player with a professional demeanor Target Profile Education: H.Sc / Graduate in any field; fluent in English Experience: 1–4 years in Real Estate (preferably premium builders) OR luxury sales (premium automobile showroom, hospitality, lifestyle retail) Well‑groomed, polished personality with an affinity for luxury client service Experience in SFDC (Salesforce) will be an added advantage Willingness to travel across Western Suburbs