Front Desk Receptionist

Company Description: Align by Ami is an osteopathy-led wellness space in Mumbai that focuses on the body as one connected system. The studio integrates osteopathy, Lagree, pelvic floor health, and recovery to help individuals better understand their bodies and build sustainable strength and movement. Women’s health is central to the practice, offering personalized care across life stages including pregnancy, postpartum, menopause, and beyond. Align by Ami’s approach looks beyond symptoms to consider structure, movement, strength, and recovery as a whole, and also supports children and men who value thoughtful, long-term care. The space is designed to help people understand their bodies, build strength, and restore balance. Role Description: The Front Desk Receptionist is a full-time, on-site role based in Mumbai. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, managing client records, handling equipment, and handling basic billing or payment processes as required. The role also involves providing clear information about Align by Ami’s services and helping clients navigate their experience at the space. The receptionist should be comfortable learning about the different services, wellness modalities, and equipment used at Align by Ami, and be willing to develop a basic understanding of how each works. They will also be expected to learn how to safely operate and start the studio’s equipment, where appropriate, and assist clients with basic equipment setup and instructions. This may include recovery and wellness equipment used as part of client sessions. Full technical expertise is not required, but a willingness to learn, follow operating procedures, and confidently assist clients is essential. The role also involves handling client concerns with care and supporting a respectful, inclusive, and supportive client experience. Qualifications: Strong customer service and communication skills to interact professionally, clearly, and empathetically with diverse clients. Strong receptionist duties and phone etiquette skills, including managing calls, messages, appointment scheduling, and front desk operations. Proficient clerical skills such as data entry, filing, record-keeping, and basic use of scheduling or practice management software. A genuine willingness to learn about wellness services, treatments, and equipment, and to become confident explaining the basics to clients. Comfort learning how to operate and start studio equipment, following clear safety and operating protocols, and assisting clients with basic setup where required. Ability to learn new technology and systems quickly, including booking, payment, client management, and equipment interfaces. Ability to maintain confidentiality, demonstrate reliability and punctuality, and work effectively in a wellness or healthcare setting. Prior experience in reception, administration, or customer-facing roles; experience in healthcare or wellness environments is an advantage. A proactive, hands-on attitude and willingness to help wherever needed within the studio. Comfort working on-site in Mumbai, with the ability to manage multiple tasks and maintain a welcoming and organized reception area.