FALCONERI Client Advisor

About the brand:

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.Founded in 2000 and owned by ONIVERSE, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US– in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue.Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet
JOB REQUIREMENTSBe responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contactClient Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructionsAchieve and exceed personal sales and productivity goals agreed upon with your Store ManagerDemonstrate a full knowledge of the product including benefits to maximize the sales opportunitiesUtilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environmentPartnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIsSupporting managers in maintaining the visual and housekeeping standards of the storeAble to successfully operate our POS system, send eod emails, opening and closing proceduresStore Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store
Language Skills (Essential Function):
This position requires proficiency in Chinese to provide effective customer service. A significant portion of customers interactions that prefer to speak in Chinese, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience. xzbcwsv
JOB QUALIFICATIONS
Eligibility to work in the US for any EmployerHigh School graduate or equivalentMinimum 3 years of experience in customer service and contemporary or luxury retail industryExcellent verbal, written communication and sales skills, with a strong customer service orientationCommitment, being self-motivated and goal orientedImpeccable presentation and the ability to thrive in a demanding environmentProblem solving mindsetAbility to work a flexible schedule, including holidays and weekendAdditional language proficiency may be preferred or required depending on the customer base of store location.Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
COMPENSATION & BENEFITS PACKAGE
Hourly plus monthly commissionsHealth Benefits, including Medical, Dental and Vision401K matchingPet InsurancePaid Time off andSick TimeParental LeavePaid parking at the mallSign-on BonusReferral BonusEmployee discount in-store for all our brandsFree Uniform