Associate Vice President (AVP) – BPO Presales & Solutions

Wipro · Delhi, India

Associate Vice President (AVP) – BPO Presales & Solutions

Band: D1

Location: Anywhere in India

Function: Business Process Services (BPS) / BPO Presales & Solutioning

Employment Type: Full-Time

Work Mode: Work from Office

Note: Only candidates with hands-on experience in BPO/BPM/BPS Presales and Solutioning will be considered. Candidates from IT Presales, ERP Presales, or Technology Solutioning backgrounds without BPO Presales experience will not qualify.

Role Purpose:

We are looking for an experienced and strategic leader to drive solutioning, presales, and large deal pursuits across Business Process Services (BPS/BPO). The individual will be responsible for designing differentiated, commercially viable, and transformation-led solutions for global clients while partnering closely with Sales, Delivery, Transition, Digital, Finance, and Operations teams.

This role will play a critical part in shaping and winning large outsourcing opportunities by creating compelling business solutions, operating models, transformation roadmaps, and value propositions.

Key Responsibilities:

Solutioning & Presales Leadership

• Lead end-to-end solution architecture for large and complex BPO/BPS opportunities.
• Drive RFI, RFP, RFQ, proactive proposals, and deal shaping initiatives.
• Design target operating models covering people, process, technology, governance, and transition approaches.
• Create compelling value propositions, transformation roadmaps, pricing strategies, and business cases.
• Conduct client workshops, solution presentations, due diligence sessions, and solution defense meetings.

Pursuit & Deal Management

• Partner with Sales and Account teams to qualify opportunities and improve win rates.
• Coordinate cross-functional teams across Operations, Transition, Delivery, Technology, HR, Finance, Pricing, Legal, and Risk.
• Support commercial discussions, solution validation, and proposal governance.
• Own proposal quality, submission timelines, and stakeholder alignment.

Transformation & Innovation

• Embed AI, GenAI, Automation, Analytics, and Digital Transformation strategies into client solutions.
• Develop innovative service delivery models focused on productivity, customer experience, and cost optimization.
• Build reusable assets, accelerators, frameworks, and industry-leading solution components.

Practice Growth

• Support pipeline generation and revenue growth initiatives.
• Identify market trends, competitor positioning, and emerging opportunities.
• Collaborate with leadership teams to create industry-specific and horizontal offerings.
• Represent the organization in client engagements, industry events, and thought leadership forums.

Required Experience

• 18+ years of total experience.
• Minimum 8-10 years in BPO/BPS Presales, Solutioning, Deal Consulting, Bid Management, or Large Deal Pursuit roles.
• Proven experience in designing and winning complex BPO/BPM outsourcing engagements.
• Strong knowledge of global delivery models, transition planning, workforce sizing, pricing, and commercial constructs.
• Experience working with multi-functional teams during pursuit and transformation programs.

Educational Qualification

• Bachelor's Degree (Mandatory)
• MBA or equivalent management qualification preferred

Candidate Profile

• Strong track record in BPO/BPM industry.
• Ability to engage with CXO-level stakeholders.
• Strategic thinker with strong business acumen.
• Excellent storytelling, presentation, and consulting skills.
• Experience across any domain is acceptable; however, BPO Presales & Solutioning experience is mandatory .

Mandatory Screening Criteria

✅ BPO/BPM/BPS Presales Experience

✅ Solutioning and Large Deal Pursuit Experience

✅ RFP/RFI/RFQ Ownership Experience

✅ Global Delivery Model Knowledge

Not Eligible

❌ IT Services Presales only

❌ Technology Solution Architects without BPO solutioning experience

❌ ERP/Product Presales profiles

❌ Pure Operations leaders without Presales experience