Client servicing manager

Vouchagram India Pvt Ltd · New delhi, India

Key Responsibilities -

• Manage and grow a portfolio of enterprise accounts.

• Act as the primary point of contact for clients, conduct face-to-face client meetings, business reviews, presentations, and strategic discussions to strengthen client relationships.

• Manage end-to-end website updates, campaign execution, offer listings, and catalogue management for client accounts.

• Coordinate effectively with internal teams including Operations, Product, Tech, Design, Finance, and Marketing to ensure seamless campaign execution.

• Analyze account performance, prepare monthly business reviews (MBRs), campaign reports, and provide actionable insights to clients.

• Monitor competitor activities, industry trends, and campaign benchmarks to recommend opportunities for account growth and optimization.

• Ensure high service quality, Timely delivery, and adherence to client SLAs.

Skill Set Required –

• 3–6 years of experience in Client Servicing, Customer Success, Key Account Management, Campaign Management, or Account Management roles.

• Proven experience in managing enterprise clients, stakeholder management and driving client satisfaction.

• Strong analytical mindset with proficiency in Excel, reporting, and performance analysis.

• Excellent presentation, communication, and stakeholder management skills.

• Experience in Gift Cards, Loyalty, Rewards, Fintech, Payment, Incentive programs , E-commerce, or BFSI will be preferred.