Director of Special Projects

DIRECTOR OF PROJECTS

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North America | Capital Projects & MAC
Lead Projects. Build Capability. Drive Growth. Shape the Future of Places.
At ISS, we believe people make places — and places make people.
We are seeking an accomplished and commercially driven Director of Projects to provide strategic leadership for Capital Projects and Moves, Adds & Changes (MAC) across a key North American account.
This is more than a project delivery role. It is an opportunity to shape and grow a high-performing projects organization—building capability, strengthening credibility, driving cost leadership, and establishing an exceptional standard of project delivery across North America.Working across operations, commercial teams, supply chain partners, key accounts and global stakeholders, the Director of Projects will lead the strategy, governance and execution required to deliver complex capital programs safely, commercially and consistently.
THE OPPORTUNITYAs Director of Projects, you will take ownership of the strategic and tactical development of the Capital Projects and MAC portfolio while helping position ISS for continued growth within the North American projects market.
Your leadership will center around the 3Cs of the Global Blueprint:
CAPABILITYBuild and develop a world-class project management organization with the expertise, resources and processes required to deliver exceptional results.
CREDIBILITYStrengthen confidence with clients and stakeholders through consistent delivery, strong governance, transparency and operational excellence.
COST LEADERSHIPDrive commercial discipline, resource optimization and supply chain strategies that maximize value and support sustainable growth.
WHAT YOU’LL LEAD
Capital Projects & MACProvide strategic leadership and oversight for the delivery of Capital Projects and MAC programs across the account, establishing a scalable and consistent delivery model.
Growth & Commercial PerformanceIdentify opportunities to organically grow the projects business while contributing to North American revenue and margin objectives.Own and influence critical commercial disciplines, including:P&L accountabilityProject financial performanceCommercial governanceCost managementEstimating and tenderingResource optimizationSupply chain and subcontractor strategy
Project ExcellenceEstablish and maintain rigorous project delivery standards aligned with ISS Global Operations – Capital Projects.Drive consistency across the complete project lifecycle—from opportunity identification and estimating through execution, commissioning and closeout.
Governance, Compliance & RiskChampion an uncompromising culture of safety, governance and compliance.You will help ensure:
Zero H&S incidents. Strong operational controls. Commercial compliance. Effective audit programs. Proactive risk management.
People LeadershipBuild, lead, coach and develop high-performing Project Management teams.Create an environment of accountability, collaboration and continuous improvement while ensuring teams have the capabilities and resources necessary to deliver exceptional outcomes.
Client & Stakeholder PartnershipServe as a senior project leadership interface across North America, developing trusted relationships with:Client leadership and stakeholdersISS Account LeadershipCountry TeamsKey AccountsGlobal OperationsSupply chain and subcontractor partnersExternal customers and strategic partners
WHAT SUCCESS LOOKS LIKESuccess in this role means delivering measurable impact across both business growth and project performance, including:Organic growth of the Capital Projects businessAchievement of revenue and margin targetsConsistent, high-quality project deliveryStrong project governance and commercial controlsZero Health & Safety incidentsFull compliance with required governance standardsEstablished operational, commercial and H&S audit regimesA highly capable and engaged Project Management organizationStrong client relationships and increased confidence in ISS project delivery
THE LEADER WE’RE LOOKING FORYou are a strategic project leader who can see both the big picture and the details required to execute it.
You bring strong commercial instincts, executive presence and the ability to lead complex projects, people and stakeholder relationships in demanding corporate environments.Ideally, you will bring:Bachelor’s degree or equivalent professional experienceProfessional expertise and/or qualifications within Construction, Engineering or the Built EnvironmentApproximately 10+ years of progressive project leadership experience, including experience at Senior Manager level within building projects, facilities management or a related environmentExperience within banking, corporate environments and/or commercial office portfolios preferredDemonstrated experience leading projects valued at $20M+Strong knowledge of Health & Safety compliance and project risk managementExperience estimating project costs and developing high-quality tenders and commercial proposalsStrong financial and commercial acumenExperience developing and managing subcontractor and supply chain strategiesDemonstrated ability to lead, coach and develop Project Management teamsExcellent written and verbal communication skillsStrong technology proficiency, including Microsoft Office and Microsoft ProjectA results-oriented leadership style with an uncompromising focus on safety, quality and delivery
YOUR LEADERSHIP EDGETo thrive in this position, you will demonstrate strength in:People Leadership — Inspire teams and effectively influence diverse stakeholders.Commercial Acumen — Understand the financial, labor, material and operational variables that drive successful projects.Resource Management — Deploy people, partners and resources intelligently to maximize performance.Customer Orientation — Understand client priorities and translate them into exceptional project outcomes.Operational Excellence — Establish and maintain high standards for quality, safety and performance.Resilience — Lead confidently and objectively through complex, fast-moving and high-pressure environments.Decision-Making — Make timely, informed decisions throughout the project lifecycle and take ownership of results.
WORK ENVIRONMENTThis position offers a hybrid work environment, combining remote work with onsite collaboration and project engagement.
The role may require:Up to 25% travelOccasional visits to operational and project sitesVirtual and in-person leadership meetingsExtended computer and desk-based workAbility to lift a minimum of 15 pounds when required during site activities
WHY ISS?At ISS, our purpose is connecting people and places to make the world work better.We create workplaces that support people, strengthen organizations and deliver exceptional experiences. Our success is powered by talented people who bring leadership, innovation, collaboration and care to everything they do.
For this role, you won't simply manage projects.
You’ll build capability. Strengthen credibility. Drive commercial performance. Develop people. And help shape the future of Capital Projects across North America.
Ready to lead what’s next?
Join ISS and help create places that work, think and perform better.
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. xzbcwsv We look to lead our industry by example and to positively influence the market wherever we operate.