Store Director, MaxMara Chicago

OVERALL DUTIES:The Store Director is responsible for business development in line with the brand’sstrategy, overall store management, staff, merchandise, and customer service. TheStore Director is accountable for achieving financial objectives, building highly motivatedteams, and developing the staff to the next level. The Store Director will lead a high-performing team, cultivate a positive and motivating store culture, and maintain a focuson achieving both financial and operational targets while upholding the brand’s luxurystandards.

Increase your chances of an interview by reading the following overview of this role before making an application.
CORE RESPONSIBILITIES:Customer ServiceStresses the importance of building a local clientele and new client base.Assist associates with client service issues when neededOngoing reinforcement of all aspects related to clientelingLead the store’s customer service strategy to enhance overall satisfaction, drive repeat business, and generate referrals.
Staff DevelopmentLead, mentor, and develop a high-performing team, ensuring alignment with the company’s culture and values.Uses training as the tool to refine and enhance the knowledge expectations of the teamOngoing performance management to ensure sales and KPI goals are consistently being metDemonstrates leadership and leads by setting clear performance expectations and conduct ongoing performance evaluations to support individual and team growthManages the floor to maintain a strong presenceDevelops bench strength for all positions within the storeDevelops, implements, and executes strategic business plans for the storeFosters a store environment that emulates the company DNA that motivates and empowers associates to deliver exceptional customer service and meet sales goals.
OperationsAssist in developing the store according to the brand’s overall objectivesMaintains inventory control following the policies and procedures to protect assets and meet the shrink goalManage the P&L for the store controlling expenses and gross margin to achieve a financial objectivePartner with buying office to ensure the merchandise matrix, sell-through, and stock levels are maximized for sales
Store VisualsEnforce merchandise standards as set forth by the visual department ensuring the store’s displays, layout, and product presentation are consistent with the brand’s standards and enhance the customer experience.Maintain an in-depth knowledge of products, trends, and the competitive landscape tocommunicate effectively with the team and provide insights into customer preferences
Human ResourcesConsistently network within the market, shopping competition, and recruiting for staff opportunities. Foster strong relationships with external partners and continuously network to identify top talent within the market.Supervise store personnel, ensuring all company policies and procedures are being followedProvide leadership and guidance to store personnel, ensuring compliance withcompany policies, procedures, and industry best practices. xzbcwsv
REQUIRED SKILLS/EDUCATION:BA a plusMinimum 8-10 years of Retail Management experience; luxury a plusRTW and/or shoe experience is a plus; product experience in luxury or high-end retail isstrongly preferredStrong interpersonal, organizational, and communication skillsAble to work independently as well as collaborativelyProficient computer skillsAbility to manage conflict
Max Mara is an Equal Opportunity Employer. M/F/D/V