Plant Support Engineer

Globex Digital · India

Role: Plant Support / Application Support Engineer_ Hyderabad Location

Location : Hyderabad

Job Description:

• Handling escalated calls and critical tasks like Backup & restore and maintain the log book of every incident
• Perform SOP based activities including App support, User and Access Management, Backup and Restoration, Date and Time Check, Windows Controller Checks, Pre-emptive Maintenance Checks etc.
• Handle escalated plant support issues.
• Coordinate plant IT projects and initiatives.
• Conduct regular inspections of plant IT facilities.
• Having prior experience in pharma application
• Develop and update plant support documentation.
• Exp into GxP
• OS Installation.
• OS Trouble shooting, Hardware Trouble shooting.
• User accounts creation, maintance and password recovery.
• Maintain Network and trouble shooting.
• Sharing and security.
• Remote Assistance & Remote Desktop.
• Adding System into Domain.
• User id creation ,modification ,disable as per 21CFR in different applications like Zenon , Visual .
• Installing , Configuring ,Troubleshooting the printer in Zenon,Visual and other applications.
• Having experience the take backups in Zenon ,Visual, simatic wincc runtime , kilian HMI, Hata indusoft ,Ecostructure ,Lin mot talk.
• Configuring the outlook and troubleshooting outlook related issues.
• Troubleshooting the communication related issues in Production & Packing equipment’s.
• Having experience on Sato and tsc printer installation in network local level and trouble shooting.
• User id creation ,modification ,disable processes as per 21CFR which are used in packing like pharma pack,Jekson ,SPAN,Retrack communication & BPO application.
• Taking the manual backup and Restore & Review the data as per periodic schedule and Adhoc.
• Supporting and coordinating with vendors to resolve the issues in applications.