Program Manager II QA testing Account, Rufus and Alexa Ops

This role will work cross-functionally with Product, Engineering, and Program teams to ensure QA readiness, stakeholder visibility, and continuous process improvement. The ideal candidate is highly organized, data-driven, comfortable operating in ambiguity, and relentlessly focused on delivering results. Key job responsibilities •Own stakeholder management for assigned business lines — serve as primary QA coordination point, manage expectations, provide status updates, and drive alignment • Manage the bug intake pipeline end-to-end: triage, categorize, prioritize, and route defects; ensure tickets are SLA-compliant, well-documented, and properly closed • Drive bug verification workflows, ensuring defects are validated and reproducible before escalation to engineering • Generate weekly/mont