ServiceNow Telecom Consultant

Sonata Software · Bangalore, India

Job Title : ServiceNow OMT Implementation Consultant

Experience : 5 to 10 Years

Location : Any Location / Hybrid

Role Summary

We are seeking a ServiceNow Order Management for Telecom (OMT) Implementation Consultant with hands-on experience in designing, configuring, and implementing telecom order management solutions on the ServiceNow platform. The candidate will work closely with telecom business stakeholders, architects, and delivery teams to implement end-to-end Order-to-Activate (O2A) processes, integrate OSS/BSS systems, and deliver telecom digital transformation initiatives.

Key Responsibilities

• Implement ServiceNow Order Management for Telecom (OMT) solutions for telecom service providers.
• Configure customer orders, product orders, and service orders within ServiceNow.
• Design and implement order decomposition, orchestration, and fulfillment workflows.
• Collaborate with business teams to gather and analyze telecom order management requirements.
• Integrate ServiceNow with CRM, OSS, BSS, billing, inventory, and provisioning systems.
• Configure Flow Designer, IntegrationHub, and telecom process workflows.
• Support SIT, UAT, deployment, and post-production stabilization activities.
• Prepare solution documentation, process flows, and implementation artifacts.

Mandatory Skills

• ServiceNow Order Management for Telecom (OMT)
• Telecom Service Management (TSM)
• ServiceNow CSM (Customer Service Management)
• Telecom OSS/BSS Concepts
• Order Decomposition
• Order Fulfillment
• Order Orchestration
• Flow Designer
• IntegrationHub
• REST API Integration
• ServiceNow Platform Configuration
• JavaScript and ServiceNow Scripting