Customer Success Executive – Client Support & Engagement

Vital20 Communications · Ahmedabad, India

Location: Ahmedabad, Gujarat

Work Mode: On-site

Employment Type: Full-time

Experience: 6+ months preferred

Company: ChatterPillar — an in-house business vertical of Vital20 Communications

ChatterPillar is a WhatsApp Business communication and marketing platform that helps businesses connect with their customers through the official WhatsApp Business Platform powered by Meta.

Businesses use ChatterPillar for customer communication, marketing campaigns, promotions, updates and customer engagement.

We currently work with 200+ businesses and are building toward our next milestone of 1,000+ active businesses .

We are looking for a Customer Success Executive who enjoys talking to people, helping customers and learning new technology.

Your main responsibility will be to speak with customers, understand their requirements, help them use ChatterPillar and make sure they have a good experience with the platform.

This is a hands-on, customer-facing role . You will regularly communicate with customers through phone calls and WhatsApp .

You will also follow up with customers, help them with campaigns, monitor their usage, support renewals and identify opportunities where we can help them get more value from ChatterPillar.

Freshers are welcome. Previous experience in SaaS or WhatsApp Business is not required. We will train you on the product.

What matters most to us is good communication, basic computer skills, confidence on calls and a willingness to learn.

• Speak with customers over phone, WhatsApp and other support channels.
• Understand customer questions and provide helpful solutions.
• Help customers understand and use ChatterPillar.
• Assist with basic platform and campaign-related queries.
• Coordinate with the technical team when an issue requires escalation.
• Follow up with customers until their issue is resolved.

• Regularly follow up with existing customers.
• Contact customers who are inactive or not using the platform regularly.
• Understand why they are not running campaigns.
• Help customers identify useful WhatsApp campaign opportunities.
• Suggest relevant campaign ideas based on their business.
• Collect customer feedback and share important insights with the team.

• Keep track of customer usage and credit requirements.
• Contact customers when they may need additional messaging credits.
• Explain relevant credit packages and offers.
• Follow up with customers regarding upcoming renewals.
• Maintain good relationships with existing customers.
• Identify customers who need additional attention or support.

We are looking for someone who:

• Communicates clearly and confidently.
• Is comfortable speaking with customers on the phone.
• Has basic computer knowledge.
• Is comfortable using WhatsApp, email and common computer applications.
• Has good English and Hindi communication skills.
• Is willing to learn new software and technology.
• Has a positive and helpful attitude.
• Can follow up consistently with customers.
• Takes responsibility for completing tasks.
• Has a problem-solving mindset.

Gujarati communication skills will be an advantage.

If you are a fresher with:

• Good communication skills
• Basic computer knowledge
• Confidence to speak with customers
• A willingness to learn
• A positive attitude

we encourage you to apply.

Previous experience in customer support, customer success, sales, account management or SaaS is an advantage, but not mandatory .

You will get practical experience in:

• Customer Success
• Customer Support
• Client Communication
• SaaS
• WhatsApp Business
• Digital Marketing
• Customer Engagement
• Account Management
• Customer Retention
• Renewals

We don't expect you to know everything when you join.

We will train you on the product.

What we need from you is the ability to listen, communicate, learn, follow up and take ownership.

If a customer has a problem, we want someone who thinks:

rather than simply passing the problem to someone else.

Customer Success Executive → Senior Customer Success Executive → Customer Success Lead → Customer Success Manager

As you gain experience and take ownership of customers, your responsibilities and career opportunities will grow with the business.

• Work in a growing SaaS business.
• Work directly with businesses and business owners.
• Learn WhatsApp Business and conversational marketing.
• Develop strong customer communication skills.
• Build experience in Customer Success and Account Management.
• Learn how technology, marketing and customer relationships come together.
• Be part of our journey from 200+ to 1,000+ active businesses .

Compensation will be discussed based on skills, experience and suitability for the role.

If you are a good communicator, comfortable speaking with customers, have basic computer skills and are eager to learn , we'd like to hear from you.