Infrastructure engineer – l3

About Interactly.ai

Interactly.ai is transforming healthcare operations with AI-powered automation across scheduling, lab follow-ups, eligibility checks, prior authorization, and insurance verification. Our multimodal AI agents work across voice, email, chat, fax, and EHR integrations improving patient access, reducing staff burden, and accelerating care delivery.

We serve 2,000+ physicians and healthcare providers, delivering measurable outcomes, 20–30% fewer no-shows and thousands of staff hours saved. Now, we're scaling our AI platform and we want you to help lead that charge.

Role Overview

Own infrastructure architecture, scalability, and reliability. Set technical direction, define SRE practice, and mentor engineers. Build and operate AI-scale infrastructure powering real-time healthcare workflows.

Key Responsibilities

Architecture & Platform

Design scalable, secure, cost-efficient AWS/GCP architectures for AI and healthcare workloads Lead Ia C standards and reusable modules org-wide; own Git Ops practices Architect optimized Kubernetes (EKS/GKE) for HA, scale, and GPU workload orchestration

Reliability Engineering

Define and drive reliability targets (SLOs/SLIs); establish SRE practice Lead incident management, RCA, and blameless post-mortems for critical systems Partner on infrastructure hardening and compliance (SOC 2, HIPAA)

AI-First Engineering

Lead AI/ML inference and GPU infrastructure scaling in production Evaluate and introduce AI tooling, platforms, and automation best practices Contribute to LLM deployment pipelines and AI systems reliability

Leadership & SDLC

Mentor L1/L2 engineers; influence cross-team infrastructure decisions Drive Dev Sec Ops maturity across the SDLC (policy-as-code, SBOM, supply-chain security) Evaluate and introduce new tooling and platforms

Requirements

4–7 years infrastructure/platform/Dev Ops/SRE Deep expertise in AWS & GCP large-scale production systems Advanced Kubernetes (cluster design, multi-tenant ops, resource quotas) AI/ML inference or GPU infrastructure scaling (production track record) Strong Terraform / equiv. and Git Ops practices Python, Go, or Bash scripting and automation Track record in scale, reliability, and cost efficiency Lead incident response and on-call practices

Nice-to-Have

LLM Gateway architecture and optimization Zero-trust networking and advanced security/compliance (SOC 2, HIPAA) Dev Sec Ops maturity: SBOM, supply-chain security, policy-as-code Open-source contributions or platform-team leadership

Why Join Interactly.ai?

Build infrastructure and products powering real-world healthcare AI Work with AI-native engineering teams using cutting-edge tools (Claude Code, Cursor, Copilot) Mission-driven impact — improve patient outcomes and save thousands of staff hours High ownership, rapid learning, and significant career upside Global collaboration across India and the US Seed-stage growth — scale from Seed to Series A alongside the team

Interview Process

Recruiter Screen → Functional / Technical Round → System Design / Product Deep Dive → Founder Interview