Adobe Experience Manager Account Manager

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Adobe Experience Manager Technical Account ManagerLocation: Lehi, UT 84043 (Preferred location) Chicago, IL 60611 (Secondary location)Duration: 10/05/2026 - 04/05/2027 (Contract)Team: USA TAM ResourceJob DescriptionTechnical Account Managers (TAM) build, develop, and maintain one-on-one relationships with premier customers to maintain operational health and drive adoption of the Experience Cloud solutions.Serve as a primary technical contact for multiple customers, understanding their technical and business requirements to anticipate issues, mitigate risk, and maximize customer value.Work hands-on to resolve technical challenges, supervise day-to-day operational needs, and coordinate across teams to improve customer health and outcomes.ResponsibilitiesBe a central point of contact while ensuring high levels of customer satisfaction for assigned customer accountsMaintain regular communication with external and internal teams, handling customer expectationsEngage with Director and VP-level executives to translate business needs into technical and operational plansWork hands-on with Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and Consulting to address issues and requestsProvide detailed reviews of service disruptions, metrics, and detailed prelaunch planningAnalyze and present impactful data and insight to leadershipDemonstrate knowledge of customers’ environments to assist service teamsServe as first point of contact for critical technical issues and coordinate resolutions with services, sales, and product teamsEnsure timely response and resolution to technical and product outstanding itemsAssess and document customers’ technical environment to reveal ongoing insight and improvement opportunitiesRecommend how new and existing features fit within customers’ environments and supply standard methodologies and guidanceParticipate in customer-requested meetings and quarterly business reviews (on-site and remotely)Participate in project-based architectural and design discussions to ensure optimal solutionsProvide proactive status updates and host periodic checkpoint and status calls with customer and internal partnersIdentify enablement goals and plans and continually develop both technical and soft skills; assist in mentoring team members as neededQualificationsBachelor’s Degree in related field or equivalent experienceAt least five years of full-time experience in consultative, customer support and/or related role in marketing technologyExceptional customer experience (CX) focus and abilitiesDemonstrable ability to adapt to new technologies and learn quicklyDemonstrated presentation skills, comfortable on the phone and in front of audiencesProfessional demeanor and ability to collaborate with and lead diverse teams, communicating with managers, directors, and VPs including CMOs and CXOsExcellent advanced written and verbal communication skillsStrong conflict resolution and negotiation skillsSense of urgency in driving closure around blocking issues and open technical issuesStrong personal organization, prioritization, and time management skillsAbility to manage multiple, complex, high-priority tasks across multiple accountsExcellent problem-solving skills with ability to identify and resolve xzbcwsv issues using peers and internal resourcesTravel to client locations possible (approximately 15% to 20%)Familiarity with development methodologies and technologies such as JavaScript, jQuery, Java, JSP; HTML/HTML5/XHTML/CSS; REST, XML, J2EE Application Services, Database Technologies, LDAP, OSGiTagging and implementation familiarity or experienceAnalysis principles and interpretation experienceUnderstanding of marketing software and domain principlesFamiliarity with Agile development methodologies such as ScrumFamiliarity with SaaS UX and navigationUnderstanding of performance tuning, optimization, and debugging coding languagesAPI level knowledge of third-party applications is a plusComprehension or experience with a wide range of operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operationsPreferred Qualifications1 to 2 years of experience and familiarity with Adobe Experience Manager (AEM) CompensationPay Rate: $54.92/hourRequisition ID: 37653341