Medical Management Coordinator - Part Time

One Love Agency · United States

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

• Support medical providers with day-to-day administrative and clinical office needs.
• Coordinate and schedule medical management appointments.
• Communicate with patients regarding appointments, follow-ups, medication-related questions, and provider instructions.
• Assist providers with prescription refill requests and pharmacy communication.
• Contact pharmacies regarding prescriptions, medication availability, and related issues as directed by the provider.
• Assist with prior authorizations and insurance-related requests.
• Verify patient insurance coverage and assist with obtaining necessary authorization information.
• Maintain accurate and timely patient records and documentation.
• Assist with obtaining required patient forms, consents, treatment agreements, and other documentation.
• Track provider follow-up appointments and assist with ensuring patients remain engaged in recommended medication-management appointments.
• Communicate provider instructions to patients and other appropriate members of the treatment team.
• Assist with coordination between medical providers, therapists, case managers, and other agency staff.
• Handle confidential patient information in accordance with HIPAA and agency policies.
• Assist with medical management paperwork, reports, forms, and administrative tasks.
• Monitor incoming messages and route clinical questions to the appropriate provider.
• Maintain organized records and follow established agency procedures.
• Provide professional and compassionate customer service to patients and families.
• Perform other administrative duties related to medical management as assigned.

• High school diploma or equivalent.
• Previous experience in a medical office, behavioral health, mental health, healthcare, or administrative setting preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently while also functioning effectively as part of a team.
• Strong attention to detail and ability to follow established procedures.
• Basic computer skills and ability to learn electronic medical record and scheduling systems.

• Experience working with psychiatric or behavioral health providers.
• Experience with medication management.
• Experience communicating with pharmacies and insurance companies.
• Experience with prior authorizations or insurance verification.
• Familiarity with HIPAA requirements and behavioral health documentation.
• Experience with electronic health records.

• Reliable and professional
• Organized and detail-oriented
• Comfortable communicating with patients and healthcare professionals
• Able to prioritize multiple responsibilities
• Compassionate and patient-focused
• Comfortable handling confidential information
• Able to follow instructions and established procedures
• A strong team player with a positive attitude
• Comfortable working in a mental health and behavioral health environment