Hr & operations manager

Chasepro · Ahmedabad, India

Location: Ahmedabad

Employment Type: Full-Time

Shift Timing: 6:30 PM – 3:30 AM IST

Experience Required: 4–8 Years

Industry: IT Staffing / US Staffing / Recruitment

About the Role

We are looking for an experienced and highly organized HR & Operations Manager who can independently manage HR operations, employee engagement, recruitment, staffing operations, performance management, and day-to-day workforce activities.

The ideal candidate should have hands-on experience working in the IT Staffing / US Staffing industry, managing recruiters and employees, handling recruitment operations, maintaining HR processes, and ensuring smooth coordination between management and staffing teams.

This is a night-shift role aligned with US business hours, and candidates should be comfortable working from 6:30 PM to 3:30 AM IST.

Key Responsibilities

Recruitment & Staffing Operations Manage end-to-end recruitment activities for internal hiring and staffing requirements. Handle recruitment for IT Recruiters, US IT Recruiters, Business Development Managers, Account Managers, Sales professionals, and other operational positions. Work closely with management and department heads to understand hiring requirements. Manage job postings, sourcing, screening, interviews, offer negotiations, and onboarding. Monitor recruiter productivity and overall recruitment performance. Maintain recruitment pipelines and ensure timely closure of open positions. Support US Staffing operations and coordinate with recruiting, sales, account management, and delivery teams. Ensure staffing teams follow defined recruitment processes, reporting structures, and performance expectations.

Employee Management Manage employees throughout the complete employee lifecycle. Handle onboarding, orientation, documentation, probation reviews, confirmations, promotions, transfers, and exits. Maintain employee attendance, leave records, shift schedules, and HR documentation. Monitor employee performance, productivity, discipline, and workplace conduct. Coordinate performance reviews and improvement plans with managers. Address employee concerns, grievances, workplace issues, and internal conflicts professionally. Conduct regular employee engagement and feedback sessions. Support managers in improving team productivity, accountability, and retention.

HR Operations Develop and implement HR policies, SOPs, processes, and internal guidelines. Maintain accurate employee records and confidential HR documentation. Prepare offer letters, appointment letters, confirmation letters, increment letters, warning letters, experience letters, relieving letters, and other HR documentation. Manage leave, attendance, holiday calendars, employee databases, and HR reports. Coordinate payroll inputs including attendance, leaves, incentives, deductions, and employee changes. Ensure compliance with company policies and applicable employment requirements. Maintain proper documentation for audits and management reviews.

Operations Management Oversee daily office and staffing operations during the US shift. Coordinate between HR, recruitment, sales, business development, account management, and leadership teams. Track daily, weekly, and monthly team performance. Ensure employees follow work schedules, reporting processes, productivity expectations, and operational standards. Identify operational gaps and implement process improvements. Prepare management reports related to recruitment, attendance, employee performance, attrition, hiring, and operations. Support management with workforce planning and organizational growth initiatives. Ensure smooth communication between India-based teams and US business operations.

Performance & Employee Engagement Establish measurable KPIs and performance standards for employees. Conduct regular performance reviews with department managers. Track recruiter and staffing team performance against targets. Identify underperformance and coordinate Performance Improvement Plans where required. Develop employee engagement initiatives to improve retention and workplace culture. Organize team activities, recognition programs, celebrations, and employee communication initiatives. Build a professional, accountable, and performance-driven workplace culture.

Required Skills & Experience 4+ years of experience in HR, Recruitment, Operations, or Staffing Management. Previous experience in IT Staffing / US Staffing is strongly preferred. Strong understanding of the US Staffing recruitment lifecycle. Experience managing recruiters and staffing employees. Strong knowledge of recruitment, onboarding, employee relations, performance management, and HR operations. Experience handling employee grievances and workplace issues. Strong leadership and people-management skills. Excellent verbal and written communication skills. Strong organizational and problem-solving abilities. Ability to manage multiple priorities independently. Comfortable working with recruitment targets, KPIs, and performance metrics. Proficiency in MS Office / Google Workspace and HR or recruitment management systems. Ability to maintain confidentiality and handle sensitive employee information professionally. Experience managing performance, attendance, retention, and employee engagement. Ability to work closely with founders, senior management, and department heads.

Shift Requirement

Working Hours: 6:30 PM – 3:30 AM IST

Candidates must be comfortable working permanently in the US staffing/night shift .

Apply

Interested candidates can apply through Linked In with their updated resume.