Managing Director, Account Management

Syllo · Remote, United States

Managing Director, Account Management

Location:

Remote, USA
Department:

GTM — Account Management
Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecycle end-to-end. Founded in 2019 by a team of litigators and engineers, Syllo enables legal teams to securely harness the power of AI across any matter, regardless of complexity or scale. Our technology supports Fortune 500 companies and AmLaw 200 firms managing their most complex litigation portfolios. Awarded ILTA Transformative Project of the Year and ALM eDiscovery Technology of the Year for 2026, we are the market leader in enterprise-grade litigation AI. This role leads Syllos account management function — responsible for net revenue retention, expansion ARR, and the health of relationships with our most strategic customers. You will build and lead the AM team, establish the playbooks for expansion selling and executive relationship management, and own the number that measures whether our customers stay and grow.
Syllos growth equation depends on compounding expansion ACV as much as new logo acquisition. The Managing Director of Account Management is the owner of that equation — accountable for identifying expansion opportunities, building champions, navigating renewal risk, and ensuring that every customer is positioned to grow into the full platform.
We are looking for a leader who treats account management as a revenue discipline, not a service function. Someone who has built expansion playbooks, hired and developed AM talent, and held a team accountable to a net revenue retention number with the same rigor as a sales target.
Own net revenue retention and expansion ARR:

Set the target, build the forecast, and deliver the number. Hire and develop Account Managers with the commercial instincts and legal domain knowledge to operate at AmLaw 200 and Fortune 500 accounts.
Manage strategic accounts directly:

Maintain executive relationships at the most complex accounts. Align with Customer Success on health signals and adoption data, and with Sales on cross-sell motion into new practice groups or business units.
Surface market intelligence:

Your accounts are Syllos closest signal on product gaps, competitive exposure, and category evolution. Bring that intelligence to the leadership team.
You have owned a net revenue retention or expansion ARR target — not managed accounts as a support function. Account management leadership:

You have built and managed AM teams with clear quota structures, pipeline discipline, and coaching cadences.
You build relationships with General Counsel, CLO, and litigation leadership — not just operational contacts — and you sustain them through contract cycles.
Renewal risk management:

You identify at-risk accounts early, diagnose the root cause, and build a recovery plan before the conversation becomes a negotiation.
Legal domain fluency:

You understand how law firms and in-house legal departments evaluate, renew, and expand technology relationships — the internal politics, the budget cycle, and the procurement process.
Commercial rigor:

You apply the same qualification and inspection discipline to expansion opportunities that a strong AE applies to new logo deals.
8+ years of enterprise SaaS account management or customer success experience, including 3+ years in a leadership role.
~ Demonstrated ownership of net revenue retention or expansion ARR targets at a high-growth B2B SaaS company.
~ Track record of building expansion playbooks and managing AM teams with commercial accountability.
~ Experience managing enterprise accounts at law firms or Fortune 500 legal departments is a strong advantage.
~ Bachelors degree required. MBA is a plus.

At Syllo, we believe in taking care of our team so they can focus on building the future of legal tech.
Compensation: $225,000 + equity options.
Benefits:

Medical, dental, vision, and voluntary insurance options. Vacation, sick leave, and paid holidays. Access to benefit counselors and fitness class reimbursements.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations during the application or interview stage, please let us know.
United States - Remote Pay Range
$