Head of Customer Experience Governance & Assurance

HBL People · Pakistan

HBL People seeks an senior CX Governance Lead in Karachi to establish and oversee the Bank’s customer experience governance framework, shaping the long-term CX strategy and roadmaps. You will provide executive guidance on customer fairness and outcomes, chair governance committees, and drive customer-centric transformation across product and channels.

The role requires 15+ years of experience in customer experience and governance, with a strong track record in risk oversight and regulatory