Customer Success Manager

Job summary: A Client Success Manager is responsible for Account Management, Client Relation Management, Project Management and Team Management. S/he should be able to easily recognize and endorse projects that can lead to the goals and progress of the company vision. Job Description:  Collaborate with key stakeholders to prepare, manage, and monitor budgets, ensuring alignment with organizational goals.  Maintain strong client relationships and ensure seamless communication, fostering client satisfaction and retention.  Initiate and manage strategic partnerships and alliance agreements to drive business growth.  Oversee company operations to enhance efficiency, control costs, and implement tactical initiatives to mitigate losses.  Prepare timely, accurate, and insightful operational performance reports for leadership review.  Lead and oversee marketing initiatives while implementing best business practices to optimize results.  Delegate responsibilities effectively and mentor employees to strengthen team capabilities and drive performance.  Conduct performance reviews, implement training programs, and ensure succession planning for key roles.  Set and monitor targets across Quality, Service, and Productivity metrics, ensuring organizational objectives are met.  Resolve operational issues promptly to maximize customer satisfaction and implement preventive measures.  Monitor and report productivity, efficiency, and project execution, including tracking actions, communications, and documentation to ensure timely and effective delivery.  Take proactive measures to maintain high levels of customer satisfaction across all service touchpoints. 2-4 years of experience in Account Management, Client Relation Management & Project Management Requirements  Bachelor’s degree is required. Preferably in marketing or business fields.  Excellent Communication & Interpersonal Skills  Having worked in a marketing agency is preferred.  Competent at the MS Office Qualifications: Graduate/Post Graduate Experience: 2-4 years Preferred: Digital Marketing Note: Immediate joining preferred