Information Technology Technical Support

Artech L.L.C. · India

Technology Operations Analyst – IT Help Desk / International Technical Support

Location: Bangalore / Hyderabad

Experience: 6 Months+ / 1+ Year

⚡ Immediate Joiners Preferred

Employment: Contract-to-Hire | Artech Payroll

Shift: Rotational Shifts, including Night Shifts

Cab Facility Available

About the Role

We are looking for IT Technical Support / Help Desk professionals with experience in International Voice Technical Support . The role involves providing technical assistance to end users, troubleshooting hardware, software, network and access-related issues, and resolving incidents through a ticketing system.

Mandatory Requirement

International Voice Technical Support experience is MANDATORY.

Candidates should have experience handling international technical support calls and must have excellent English communication skills .

Key Skills

• International Technical Voice Support
• IT Help Desk / Service Desk / Desktop Support
• Windows troubleshooting
• Active Directory
• ServiceNow / IT ticketing tools
• Hardware & software troubleshooting
• Basic network troubleshooting
• VPN, DNS, DHCP
• Remote Desktop / Remote Support
• Outlook troubleshooting
• BitLocker basics
• Windows Event Logs
• Printer and peripheral troubleshooting
• Basic ITIL / ITSM knowledge
• Excellent verbal and written English communication

What You Will Do

• Handle inbound international technical support calls
• Troubleshoot user issues related to hardware, software and networking
• Diagnose and resolve Windows and application-related issues
• Support Active Directory-related user issues such as account/password problems
• Troubleshoot Outlook and connectivity issues
• Handle VPN, DNS and DHCP-related basic troubleshooting
• Provide remote technical assistance to end users
• Log, update and track incidents/requests in ServiceNow
• Follow troubleshooting procedures and SLA requirements
• Escalate issues to appropriate L2/L3 teams when required
• Maintain proper ticket documentation and provide regular updates to users

Candidate Profile

We are looking for candidates who have:

✔ 6 Months+ / 1+ Year relevant technical support experience

✔ International Voice Technical Support experience

✔ Strong IT troubleshooting knowledge

✔ Excellent English communication

✔ Customer-handling skills

✔ Willingness to work rotational/night shifts

✔ Willingness to work from Bangalore or Hyderabad

✔ Immediate joining / short notice preferred

❌ Please DO NOT Apply If:

• You are a fresher
• Your experience is only domestic voice support
• You have only BPO/customer service experience without technical support
• You do not have International Voice Technical Support experience
• You are not comfortable with rotational/night shifts
• Your communication skills are not suitable for international voice support

Why Consider This Opportunity?

• Technology Operations / IT Support role
• International technical support environment
• Contract-to-Hire opportunity
• Artech payroll
• Cab facility
• Opportunity to work in an enterprise technology environment

To Apply: Send your updated resume to sindhu.m@artech.com

If you're interested, please reply with the following details:

• Updated Resume
• Total Experience
• Relevant IT Help Desk/Desktop Support Experience
• Current Company
• Current CTC
• Expected CTC
• Notice Period
• Current Location
• Preferred Location (Hyderabad/Bangalore)
• Are you comfortable with Rotational/Night Shifts? (Yes/No)

IMPORTANT: Please apply ONLY if you match ALL mandatory criteria , especially International Technical Voice Support + IT technical troubleshooting + excellent English communication + shift flexibility + location .

Not looking for a change? Relevant referrals matching ALL criteria are welcome.