Customer Clinical Support Analyst
Home Health & Hospice Clinical Software Support
Location: Remote
Work Shift: 11am - 8pm EST
****This position is a remote position AND requires home health or hospice
experience ****
Who we are:
Based just outside of Minneapolis, MN, MatrixCare’s team of employees is
thinking, creating and challenging ourselves to better serve our patients and
customers. Each day is a new day for ground-breaking ideas and unparalleled
opportunity. Ours is a culture focused on what we can accomplish today, and
where it can lead us tomorrow.
Why work at MatrixCare?
We have vision. We’re a team of thinkers and innovators who constantly challenge
ourselves to do everything better than the day before, so that people around the
world can breathe easier.
What you’ll do
Answer clinical related questions regarding the use of MatrixCare Home Health
and Hospice, application (HH) in a friendly, effective, and efficient manner.
* Diagnose and resolve basic and complex customer clinical questions or
problems over the telephone or through electronic communication.
* Interact with customers to troubleshoot and resolve customer issues that may
not have standard documented solutions.
- Document new issues, FAQs, and resolutions for a robust knowledge base.
- Identify critical issues that may impact all clients, provide proactive
communications, product fixes and subsequent uploads.
* Track and document inbound support requests and ensure proper notation of
customer problems and issues.
* Work closely with customers to ensure we are providing solutions that meet
their needs.
* Stay abreast of current technology in products, design changes, and new
product offered.
* About you:
* Tech savvy working with computers, internet browsers, and software
applications.
* Excellent interpersonal, communication, and customer service skills with the
proven ability to resolve challenging issues in a timely manner.
* Quick learner, self-directed, motivated, and have strong dedication and
commitment level to the tasks at hand.
* Great attitude that is willing to learn and increasingly strive to improve
About Your experience:
- Home health or hospice clinical experience is preferred.
- Bachelor’s Degree or equivalent work experience
- Ability to solve clinical problems on an innovative home health & hospice
software product.
* Able to work in a fast-paced, collaborative, project-oriented environment
with the ability to own areas of the product with minimal supervision.
We are shaping the future at ResMed, and we recognize the need to build on and
broaden our existing skills and continue to attract and retain the world’s best
talent. We work hard to offer holistic benefits packages, provide flexible work
arrangements, cultivate a workforce culture that allows employees to grow
personally and professionally, and deliver competitive salaries to our team
members. Employees scheduled to work 30 or more hours per week are eligible for
benefits. This position qualifies for the following benefits package:
comprehensive medical, vision, dental, and life, AD&D, short-term and long-term
disability insurance, sleep care management, Health Savings Account (HSA),
Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock
Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
Individual pay decisions are based on a variety of factors, such as the
candidate’s geographic work location, relevant qualifications, work experience,
and skills.
Subject to the absolute discretion of the company, this role may be eligible to
receive stock equity based on company, business unit, and/or individual
performance.
At ResMed, it is not typical for an individual to be hired at or near the top of
the range for their role and compensation decisions are dependent on the facts
and circumstances of each case. A reasonable estimate of the current range for
this position is: 21.95 - 29.10 USD Hourly
Joining us is more than saying “yes” to making the world a healthier place. It’s
discovering a career that’s challenging, supportive and inspiring. Where a
culture driven by excellence helps you not only meet your goals, but also create
new ones. We focus on creating a diverse and inclusive culture, encouraging
individual expression in the workplace and thrive on the innovative ideas this
generates. If this sounds like the workplace for you, apply now! We commit to
respond to every applicant.
