Telecaller - Personal Loans

Innopay · Bangalore, India

Job Description - Tele caller - Personal Loans

Business Unit: Lending Service Provider (LSP) Business

Location: HSR Layout, Bangalore (Work from Office)

Experience: 1 - 3 years in tele calling / tele sales, in Personal Loans in fintech or NBFC

Employment Type: Full-time

About the Role:

Innopay Technologies' Lending Vertical operates as a Lending Service Provider (LSP) offering Personal Loan products in partnership with various banks & NBFCs. We are looking for energetic Telecallers to drive loan conversions by engaging customers across the loan journey from marketing-generated leads to journey drop-offs and database calling.

Key Responsibilities:

• Call customers who drop off at various stages of the Personal Loan application journey, understand reasons for drop-off, resolve queries, and assist them in completing their application.

• Handle and convert inbound leads generated through marketing campaigns within defined turnaround times.

• Make outbound calls on assigned databases to generate interest and qualified leads for Personal Loan products.

• Explain product features, eligibility, interest rates, fees, and documentation requirements clearly and accurately.

• Guide customers step-by-step through the digital loan application journey, including KYC and document submission.

• Follow up systematically with prospects and maintain accurate call dispositions in the CRM/dialer system.

• Achieve daily/weekly/monthly targets for connects, conversions, and disbursals.

• Adhere to call quality standards, scripts, and all regulatory and compliance guidelines

• Share customer feedback and drop-off insights with product and marketing teams to improve funnel conversion.

Required Skills & Qualifications:

• 1 - 3 years in telecalling / telesales, in Personal Loans in fintech or NBFC

• Fluency in any 3 of: English, Kannada, Tamil, Hindi, Marathi, Telugu.

• Strong communication, persuasion, and objection-handling skills.

• Good understanding of personal loans- eligibility, KYC, credit bureau basics

• Comfortable working with dialers, CRM tools, and basic computer applications.

• Target-driven attitude with the discipline to handle high call volumes.

• Minimum qualification: Graduate preferred.

What We Offer:

• Health Insurance.

• Fast-growing fintech environment with clear career progression into Team Lead / Quality / Training roles.

• Structured training on lending products, compliance, and sales skills.

How to Apply:

Please send your resume detailing your relevant experience and why you are a good fit for this role to /WhatsApp: .