Jio center manager

Anonymous · Kottayam, India

Jio is looking for an experienced Jio Center Manager (JCM) to lead overall business performance, operations, and customer experience for a high-impact Jio Center. This role drives sales, ensures seamless operations, strengthens partner productivity, and leads multi-functional teams to deliver superior customer outcomes.

What You’ll Do Deliver overall sales, revenue & customer acquisition targets for the Jio Center Oversee smooth daily operations, administration & service delivery Optimize productivity, resources, and cost efficiency of the center Ensure compliance with statutory, regulatory & commercial guidelines Manage permissions/approvals required for local projects & deployments Build strong relationships with channel partners to enhance throughput Drive customer retention, manage escalations & improve NPS Lead, coach & motivate cross-functional sales, service & support teams

What We’re Looking For 10–14 years of experience in telecom, operations, sales or service leadership Strong P&L understanding with the ability to manage budgets & commercial controls Solid project management and execution capability Excellent team management, influencing & problem-solving skills Ability to work cross-functionally and manage external stakeholders Execution-focused, customer-centric, and highly accountable leader