CALL CENTER REPRESENTATIVE - KOREAN BILINGUAL

C2Q Health Solutions · Annapolis, United States

The Call Center Representative is responsible for managing a high volume of inbound and outbound calls in a timely and professional manner. This role involves providing exceptional customer service, scheduling appointments, answering inquiries, and assisting patients and their families with accurate information regarding services provided by the healthcare organization. Schedule patient appointments accurately using the organizations electronic medical record (EMR) system.
Respond to patient inquiries regarding services, appointment availability, billing, and other general information.
Educate patients on healthcare services, office policies, and available resources.
Document all patient interactions and maintain accurate call records in the appropriate systems.
Document patient complaints and escalate complex issues to the appropriate department or supervisor.
Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience.
Follow HIPAA regulations to maintain patient confidentiality and data security.
Achieve performance goals, including call quality, response time, and customer satisfaction metrics.
Outreach to inquiring callers to keep them informed about their issues/request’s status or resolution.
Adhere to company and department policies and procedures.
Days: Monday to Friday
Location: Full time Remote
45,000.00 - $50,000.00 – Bilingual Korean
Associate degree preferred or equivalent relevant call center years of experience preferred.

Able to pass a typing test with at least 40 WPM.
Bilingual Requirement: Korean
1 – 2 years experience in customer service, quality, and/or auditing experience.
Employee acknowledges that they have an alternative means of working in the event of a power and/or internet service outage, ensuring they are able to fulfill their job responsibilities without interruption.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Remote Work & Equipment Requirements (Bring Your Own Device - BYOD)
This is a fully remote position. Employees are required to provide and maintain their own home office equipment that meets the organization’s technical, security, and connectivity requirements.
The organization does not provide company-issued equipment for fully remote roles outside of New York State.

Employees must have access to a modern personal computer that meets the following minimum standards:
Supported operating system:
Windows-based devices must run the latest version of Windows
Ability to install and run required secure remote-access applications
Sufficient free disk space to support required applications
Private, quiet workspace that supports confidential conversations and HIPAA compliance
Employees must acknowledge that they have an alternative means of working in the event of power or internet service outages to ensure continuity of job responsibilities.

Employees are responsible for maintaining their personal equipment and resolving any device or connectivity issues that may impact job performance. IT support may provide guidance but does not maintain personal devices.

Home Office Equipment Reimbursement
After completing six (6) months of continuous employment, employees in fully remote roles may be eligible for a one-time reimbursement of up to $600 for approved home office equipment expenses, including but not limited to:
Office chairs
Desktop or laptop computers
Battery backup or surge protection equipment

This reimbursement is not provided upfront
Eligibility is subject to company policy, documentation, and approval
The reimbursement is non-recurring and does not constitute wages, salary, or ongoing compensation
Reimbursement availability may change based on business or policy needs

typing, use of equipment, etc.)
Sight/Visual Requirements – Must be able to read orders and type/write documentation, etc. Audio Hearing and Motor Skills (language) Requirements – Must be able to listen attentively and document information from stakeholders and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills.
Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
45,000.00 - $50,000.00 Every application is reviewed by our recruitment team. CenterLight Healthcare System currently hires employees in states where we are registered to do business.