Client Account Manager

Crescendo Global · India

Job description

Roles and Responsibilities(IC role):

KPIs:

• Number of New Clients Acquired, count of new clients secured within a specific period.
• Total Revenue from Key Accounts, revenue generated from key accounts over a defined timeframe.
• Market Share Growth, increase in the share of the target market served through key accounts.
• Client Retention Initiatives Implemented, strategies to retain and engage key accounts.
• Schedule and conduct regular meetings and presentations to assess client needs, present solutions and build strong relations.

Revenue Generation:

• Identify and pursue new business opportunities, drive revenue growth.
• Exceed sales targets and quotas for recruitment services.
• Develop accurate revenue forecasts based on current client base and potential new business.
• Conduct market research and analysis to stay informed about industry trends, competitor activities, and potential revenue streams.

Client Management:

• Develop and maintain strong, long-term relationships with key decision-makers and stakeholders in client organizations.
• Serve as the primary point of contact for clients, addressing any concerns promptly and effectively.
• Develop and implement account strategies to meet client needs and drive long-term success.
• Act swiftly to resolve client issues, ensuring high levels of client satisfaction and retention.
• Gather and analyze client feedback to continuously improve service delivery and address any areas for improvement.

Candidate must have:

• Bachelor's degree in Business, Marketing, Human Resources, or a related field (Master's degree added advantage).
• Knowledge of the recruitment industry is an added advantage.
• Exceptional English communication skills, mastery in negotiation, and a calm presence of mind during complex scenarios.
• Proven track record of success in achieving sales targets 7+yrs.