Operations team lead
Anonymous · Hyderabad, India
FULL TIMEpermanent
Job Description
We're Hiring: Team Lead – Operations (International Customer Support)
Open Positions: 16 Joining: Immediate
About the Role: We’re looking for dynamic and experienced Team Leads to manage international sales operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.
Key Responsibilities:
Lead and manage a team handling international voice/email/chat support
Monitor performance metrics and ensure SLA adherence
Coach and mentor team members for continuous improvement
Handle escalations and ensure customer satisfaction
Collaborate with cross-functional teams to streamline operations
Open Positions: 16 Joining: Immediate
About the Role: We’re looking for dynamic and experienced Team Leads to manage international sales operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.
Key Responsibilities:
Lead and manage a team handling international voice/email/chat support
Monitor performance metrics and ensure SLA adherence
Coach and mentor team members for continuous improvement
Handle escalations and ensure customer satisfaction
Collaborate with cross-functional teams to streamline operations
Details
| Company | Anonymous |
| Location | Hyderabad, India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |