Front office associate

Marriott International · Mumbai, India

Position: Guest Service Associate (Front Office)

Department: Front Office

Experience: 1–3 years (Hotel Industry preferred)

Key Responsibilities: Welcome guests and handle check-ins, check-outs, and room assignments efficiently. Manage guest requests, inquiries, and complaints with professionalism and prompt resolution. Process reservations, room changes, billing, and payment transactions accurately. Coordinate with Housekeeping, Engineering, and other departments to ensure a seamless guest experience. Promote Marriott Bonvoy enrolments, room upgrades, and other hotel services. Maintain guest records and ensure compliance with hotel policies and brand standards. Deliver exceptional customer service while creating memorable guest experiences.

Requirements: 1–3 years of experience in Front Office operations in a hotel. Knowledge of OPERA/PMS is preferred. Excellent communication and interpersonal skills. Strong computer skills and attention to detail. Ability to multitask in a fast-paced environment. Willingness to work rotational shifts.