Observability Manager

** Locations: Phoenix, AZ; Jacksonville, FL; Rochester, MN

Increase your chances of an interview by reading the following overview of this role before making an application.
The Manager, Digital Technology Org provides cross-functional leadership to ensure the successful planning, execution, and optimization of digital operations, service delivery, analytics, governance, and information security. The role is accountable for leading operational teams, advancing service excellence, enabling data-driven decisions, and maintaining compliance within a rapidly evolving digital environment.This position will collaborate with technical teams, business stakeholders, analysts, and external vendors to support enterprise digital goals, while championing user-centered service outcomes and responsible information stewardship.This position will be accountable for developing and implementing enterprise observability strategy, establishing SRE practices and reliability standards, leading Azure and GCP cloud operations, overseeing 24x7 operational support, and providing major-incident leadership. The position will also own the observability technology portfolio and vendor strategy and will drive enterprise adoption across application, infrastructure, cybersecurity, platform, and product teams.
Digital Operations and Service Delivery: Lead day-to-day operations for IT and digital services across assigned domains. Monitor and optimize performance of digital platforms, analytics pipelines, or service management systems. Coordinate resolution of service issues, proactively identify risks, and oversee continuous improvement initiatives. Experience in health systems, research environments, or regulated industries. Experience with digital reporting tools, performance dashboards, and user analytics platforms.
Team Leadership and Collaboration: Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models. Excellent communication skills, strategic thinking, and the ability to manage ambiguity. Manage, mentor, and evaluate teams of analysts, technologists, or service personnel. Foster a culture of collaboration, accountability, and service excellence. Partner with clinical, administrative, and technology stakeholders to ensure aligned priorities and transparent communication.
Strategic Input and Planning: Contribute to departmental and enterprise-wide technology strategies. Translate digital program goals into operational objectives and workflows. Support cost modeling, budgeting, resource planning, and project coordination.Service Governance and Reporting: Define and enforce standards for service management, documentation, and performance reporting. Collaborate with governance boards and executive sponsors to ensure service alignment and oversight. Manage internal audit readiness, documentation accuracy, and customer satisfaction feedback loops.
Digital Analytics and Insights: Leverage digital tools to monitor user behavior, product performance, and organizational KPIs. Support campaign analysis, business case modeling, and reporting related to experience or operational efficiency. Utilize research findings to inform tactical and strategic recommendations.
Information Security Operations: Ensure compliance with security frameworks and data protection protocols. Oversee implementation of access control, system integrity, and response procedures in collaboration with enterprise security partners. Champion security awareness and training across supported teams.
QualificationsBachelor’s degree in a related field (e.g., Information Technology, Computer Science, Data Analytics, Business Administration, Health Informatics). Minimum of 6 years of progressively responsible experience in digital operations, IT service delivery, analytics, or program management. Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner across complex organizational structures.Master’s degree in Business Administration, Information Systems, Public Health, or related field preferred.
HireRisingWe're an IT staffing and consulting firm that connects high-caliber technology professionals with innovative organizations across the U.S. and nearshore markets, with new ventures into Finance & Accounting. We specialize in contract, contract-to-hire, direct hire, and nearshore solutions, helping clients build strong technical teams while supporting candidates in finding roles that align with their skills, goals, and lifestyle.
Our MissionOur mission is to elevate people and organizations by building long-term, trust-based relationships. We take a people-first approach to recruiting, focusing on integrity, transparency, and clear communication at every stage of the hiring process.
Candidate ExperienceWe invest the time to understand your technical background, career goals, and what you value in a work environment, so we can present opportunities that truly fit. As a candidate, you can expect honest feedback, realistic expectations, and a recruiting partner who actively advocates for you with our clients. xzbcwsv
Let’s Stay ConnectedIf this role isn’t a perfect match, we still encourage you to connect with us. New opportunities open frequently, and we’re always interested in building relationships with talented IT professionals for both current and future roles.