Customer Success Specialist

Job Summary: We are seeking a proactive and customer-centric Executive – Customer Success to strengthen client relationships and ensure product adoption, retention, and satisfaction. The role involves onboarding new customers, guiding them through best practices, addressing escalations, and acting as a trusted advisor to maximize value from our solutions. The ideal candidate will possess strong communication skills, problem-solving ability, and the capability to work cross-functionally to deliver a seamless customer experience. Key Performance Indicators (KPIs) ● Customer Health Score: Maintain 75-85% (healthy range) for assigned accounts. ● Net Promoter Score (NPS): Achieve +20 or higher. ● Customer Satisfaction (CSAT): Maintain 75-80%. ● Churn Rate: Keep below 10% annually. ● Adoption Ra