TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.
ADTRAV is seeking a Travel Consultant – After Hours/Evening and Weekends to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system.
The working schedule for this position varies but generally includes three shifts during the week between 7pm-2am CT and two 12-hour shifts on the weekend (e.g., There are shift differentials in this position (evening, night, and weekend). In addition, it is required to work on holidays and there is a holiday pay differential.
This position has access to data and travelers as part of government contracts. Candidates for this position are required to be a US Citizen per contract requirements and pass extensive government clearances, that include reviewing criminal history, credit, employment, and IRS tax information.
Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
Maintain sufficient account knowledge to assist clients without delay.
Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
Provide travel expertise to clients.
Send quotes for international travel; Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
Provide excellent customer service in every interaction with travelers. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
Become knowledgeable in ADTRAV's industry and customer base.
Participate in ongoing training to continuously build knowledge and skills in the industry.
Adhere to company policies and procedures.
High school diploma or equivalent required.
At least 2 years of experience booking domestic and international travel; complex international a plus.
Highly knowledgeable of city, airline, hotel, and car rental codes.
Knowledgeable of government travel requirements, visas, and passports.
Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
Ability to consistently deliver excellent customer service, internally and externally.
Experience with Microsoft Office suite (Outlook, Word, Excel).
Excellent English written and verbal communication skills.
Strong attention to detail with emphasis on accuracy and quality.
Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
Ability to work remotely and meet the company home-office requirements.
Able to sit and work at a computer for extended periods of time, without leaving the work area.
Able to work a schedule that is evening, night, overnight, and weekends; In addition, able to work on holidays.
Able to successfully pass a credit, criminal, and/or employment reference background check.
This position has access to data and travelers as part of a government contract, and it is a requirement of the contract for individuals to be a U.S. citizen. The base pay rate for this position starts at $24-26/hour but we may consider other rates based on experience booking corporate, government, and complex international travel. In addition, there are pay differentials for working evening, overnight, and weekend hours that increase the hourly rate. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.
ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.