Customer service representative

Job Title: Customer Experience Advisor (Fresher & 6 + months Experience)

Location: Hyderabad, Telangana

Department: Operations (International Chat Process & Voice Process)

Report To: Team Leader

Role Overview: Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.

Key Responsibilities:

Handle queries on chat, Email and Calls as per process Deliver consistent, high-quality customer experience in every interaction Resolve concerns efficiently; escalate complex issues as required Follow SOPs, maintain accurate documentation, and adhere to schedule & quality standards

Required Skills and Qualifications:

Undergraduate or Graduate (with no pending backlogs) Strong communication skills (verbal & written) Excellent typing speed for chat Process (40 WPM with 90% accuracy) Manage multiple customer interactions while ensuring a positive experience Accurately capture customer details and resolve issues with precision

Requirement: Willingness to work in night shifts & rotational shifts