CRM Technical / Dynamics 365 CE Support Engineer

Gokool Digital · India

Core requirement:

* Strong Dynamics 365 CE and Dataverse experience.

* Deep Power Platform knowledge: Power Apps, Power Automate, Power BI, Power Pages.

* Hands-on C#, .NET and JavaScript development.

* Experience with Azure Functions, Logic Apps and Service Bus.

* Strong production troubleshooting, debugging, RCA and incident management.

* Experience in managed services/application support.

* Ability to independently own customer issues from triage → resolution → closure.

* Strong customer communication and stakeholder management.

* Ability to handle escalations and complex technical issues.

* Experience identifying recurring issues and implementing preventive improvements.

* Ability to mentor junior team members.

* Exposure to AI-assisted troubleshooting/support tools is expected.

* Overall profile: This is more of a Senior D365 CE technical support / application support role rather than a pure D365 developer or implementation role.