Team lead

DropX Logistics · Kochi, India

Role Overview

Drop X Logistics is looking for an Amazon EDSP experienced Team lead to manage end-to-end last-mile operations at Perumbavoor station. The role will be responsible for driving operational excellence, improving delivery performance, optimizing costs, and ensuring consistent service quality across all Drop X stations.

Key Requirement (Non-Negotiable)

Prior experience working in Amazon Last Mile EDSP Operations is mandatory.

The candidate must have previous experience:

• Managing Amazon EDSP (Delivery Service Partner) operations

Candidates without Amazon last-mile operations experience will not be considered.

Key Responsibilities

• Own end-to-end last-mile operations across Drop X Perumbavoor station

• Drive station performance against key operational metrics and client SLAs.

• Manage and improve delivery performance, productivity, and cost efficiency.

• Lead station support executives & delivery associates under the assigned shift

• Execute standard operating processes across station

• Identify operational gaps and drive continuous improvement initiatives.

• Ensure compliance with Amazon operational requirements and processes.

• Manage manpower planning, productivity, and resource optimization.

• Handle operational escalations and ensure timely resolution.

• Work closely with business and client teams to achieve growth and service objectives.

Candidate Requirements

• Mandatory: Previous experience in Amazon last-mile EDSP operations 

• 2+ years of experience in last-mile logistics

• Strong understanding of Amazon delivery station operations and processes.

• Proven ability to lead large teams 

• Strong analytical, problem-solving, and execution skills.

• Experience in cost optimization and operational improvement.

• Willingness to travel extensively across operational locations.