Customer Success Manager, Florida

EverDriven is opening doors to a brighter future for every student and every community through safe, reliable transportation. We partner with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes—through a tech-powered, human-led model that gets every student to school safe, calm, and ready to learn.
And we never settle, staying curious and driven, guided by data, always raising the bar for students, families, and school districts. The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven’s products and services throughout the customer lifecycle. Additionally, the CSM will emphasize EverDriven's value proposition and demonstrate its impact by providing ongoing education to clients, ensuring they maximize the benefits of the partnership. We are seeking proactive candidates who excel in problem-solving and relationship building with both internal and external customers. Salary Range: $88,000 - $105,000 based on experience + bonus potential
Location: This is a remote role, but candidates must reside within the state of Florida
Implements strategies and processes that deliver consistent customer satisfaction and retention
• Owns account relationships, strategy, pricing – including managing contract renewals and RFPs.
• Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
• Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
• Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth
Bachelor’s degree and/or equivalent relevant years of experience
• Minimum of 5 years' experience in a business development or customer success role
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
• Proactive and self-motivated with a passion for customer success and a track record of achieving goals
• Position will be remote/WFH and requires up to 50% travel
Medical, Dental, Vision insurance
~ Virtual Doctor Visits with $0 Co-Pay
~ Life Insurance (company paid)
~ Short Term Disability Insurance (company paid)
~ Long-Term Disability Insurance (company paid)
~ Paid Holidays
~ Flex Spending Account (FSA)
~Employee Assistance Program
~ LI-Remote
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.
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