Payroll Tax Analyst

Roche · United States

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Opportunity The Payroll Tax Analyst provides professional payroll and tax administration services for the North America Shared Services organization. In this role, you will partner with key stakeholders, leadership, and Centers of Excellence to enable data-driven decisions and support organizational strategy execution. You will be responsible for end-to-end payroll tax administration, continuous process and system improvements, and complex operational troubleshooting, while upholding strict confidentiality and employee privacy standards. Key Responsibilities: 1. Payroll Tax Administration & Compliance

• Execute processing for U.S. payroll tax administration, ensuring strict adherence to state/local payroll regulations and tax laws.
• Address inquiries from various taxing jurisdictions, respond to official tax notices, conduct tax audits, and perform risk assessments.
• Manage SUI rate updates, tax jurisdiction updates, tax filing amendments, Power of Attorney documentation, and lock-in letters.
• Oversee monthly and quarterly tax balancing across corporate entities.

• Gather, document, and analyze business requirements to translate business needs into scalable process and system design solutions.
• Participate in system upgrade validation and testing within Workday, including project testing and W-2 system testing.
• Apply Lean Six Sigma and root cause analysis methodologies to investigate trends, eliminate process bottlenecks, and optimize service delivery.
• Conduct ongoing data audits to maintain high levels of data integrity and system compliance.

• Deliver high-quality customer service by providing expert advice and clear solutions for routine and complex tax-related inquiries.
• Manage, research, and distribute cases using the ServiceNow case management system (People Portal).
• Handle W-2/W-2c requests, year-end adjustments, and tax correction communications.
• Develop training materials and deliver training to the user community and HR Shared Services staff regarding new functionalities, processes, and guidelines.

• Education: Associate’s degree in Business Administration, Human Resources, or a related field. Years of experience may be considered in leiu of degeee.
• Experience: Minumum 3 years payroll experience. Experience within an HR Shared Services Center environment, preferably in a complex matrix organization.
• HR & Payroll Knowledge: Broad understanding of HR services, policies, programs, and state/federal payroll tax regulations.
• Technical Skills: Advanced proficiency in Microsoft Office (specifically Excel, including pivot tables, VLOOKUPs, and data analysis functions).
• Problem Solving & Analytics: Strong analytical and critical thinking skills to troubleshoot complex issues, conduct root cause analyses, and evaluate business trends.
• Communication & Collaboration: Excellent written, verbal, and interpersonal skills with proven stakeholder management and change management capabilities.
• Work Style: Ability to work independently in a fast-paced environment, manage multiple competing priorities, and navigate complex HR data structures.
• Certifications: Certified Payroll Professional (CPP) or APA certification. (preferred)
• Systems: Experience with U.S. Workday Payroll system and ServiceNow case management. (preferred)