Sales Operations Manager

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.We are currently looking for a Sales Operations Manager to join the commercial team. Responsible for the development and improvement of processes, systems and reporting in commercial sales in order to facilitate profitable revenue growth and meet the needs of a growing business. Working with the VP Sales and directors to understand their challenges and provide systematic solutions, driving operational efficiency through detailed and accurate reporting, analysis and metrics.What you will be doingProvide timely reporting to the management teamDeliver timely, accurate and actionable business information to all management on weekly/monthly basis.Track, analyse and report sales data: by retailer, region and store. Provide sales out analysis programs and improve response times to achieving sales targets.Be the single point of contact for reporting weekly/monthly on revenue plan to actual sales.Lead a team to identify trends and communicate effectively with a remote team to drive sales.Analyse distribution gaps and identify opportunities for growth by region and channel.Provide detailed distribution maps and retailer landscapes to support strategic decision-making.Partner with sales leadership to prioritise and execute distribution initiatives.Maintain communication strategies for commercial salesEnsure systems (NuOrder) are maintained with correct data on a daily, weekly basis.Assist in creation of ongoing outbound communication vehicles including, feedback surveys and recognition programs.Assist in conducting sales meetings providing commercial insights and global data.Drive improvements to reporting and processesWork with the Sales team to identify duplications and inefficiencies in current reporting methods, systems and programmes, implementing improved solutions e.g. pricing models and promotional governance.Lead the compliance of data information stored within sales, ensuring that information is stored, supplied and retained in line best practice and legislation e.g. product spec/PLM.Be the SAP expert for commercial sales and provide training for all the commercial team.Develop merchandising support for Retail and Digital executionAccountable for driving compliance levels in store within the agreed coverage direct markets.Collaborate with regional teams to ensure fixture compliance and brand consistency.Develop tools and dashboards to monitor fixture performance and ROI.Promotional Planning & GovernanceSupport the creation and execution of promotional calendars across markets.Implement governance frameworks for pricing and promotional activity.Track promotional performance and provide actionable insights to improve ROI.Fulfil other duties as requiredEnsures all hardware is updated, maintained and identifies issues and provides solutions.Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.Fix things that you can see need fixing.Identify problems and find solutions.What we need from youExperience in working with retailers.Experience in analysing data and identify trendsStrong problem-solving, analytical and collaborative within a teamFirst class MS excel, analysis and interpretation of data abilityExcellent organisational and planning skillsWritten and verbal skills - able to communicate at all levels of the businessPresentation skills – able to present confidently in front of a varied audience.Ability to work in a fast paced and challenging environmentExperience working with SAP systems a plus.Highly organised, detail-oriented, and adaptable.What you will get from usCompetitive salary and holiday allowanceCompany performance related bonusA pension contributionAn exclusive staff discount24/7 healthcare appointment supportHybrid working – 3 days in office & 2 days from home and flex start/finish timesExternal private employee wellbeing supportAccess to PerkboxVolunteer daysTeam Recognition schemeTraining and DevelopmentHoliday carry‑over schemeSeason-ticket travel loanCycle to work schemeParental Leave supportHoliday trading (buy/sell) and extra holiday days for long service #J-18808-Ljbffr